Dynamic Customer Service Manager with a proven track record at Pasadena Towing and Transport LLC, excelling in problem-solving and customer-focused solutions. Skilled in Microsoft Office Suite, I effectively managed billing processes and resolved customer complaints, enhancing service quality and operational efficiency. Committed to delivering exceptional support and fostering positive client relationships.
Answered phones and scheduled appointments for customers. Ordered parts and managed accounts for billable and accounts payable. Filed documents and addressed customer inquiries regarding vehicles.
Assisted with phone inquiries and dispatched drivers. Addressed customer complaints and managed billing processes. Operated wrecker and rollback vehicles while ensuring compliance with insurance regulations.