Nichole Griffith
Racine,WI
Summary
Dynamic professional with a proven track record at Joann Fabric and Crafts, excelling in customer service and teamwork. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adaptable and detail-oriented, with strong organizational abilities and a commitment to fostering positive relationships in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Key Holder
Joanns Fabric and Crafts
10.2021 - 05.2025
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Tele-Behavioral Health Extender
American Telepsychiatry
09.2016 - 02.2020
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked with multiple providers to ensure accurate patient information
- Took vitals, documented relevant patient information, collected and tested urine samples.
Assistant
Focus On Community
05.2016 - 08.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Receptionist
HALO, Inc
01.2016 - 04.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Onboarding new cliental.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Science - Human Services
Gateway Technical College
Kenosha, WI08-2016
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Organization and time management
Timeline
Key Holder
Joanns Fabric and Crafts
10.2021 - 05.2025
Tele-Behavioral Health Extender
American Telepsychiatry
09.2016 - 02.2020
Assistant
Focus On Community
05.2016 - 08.2016
Receptionist
HALO, Inc
01.2016 - 04.2016
Associate of Science - Human Services
Gateway Technical College
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