Nichole Hanna
Nashville,TN
Summary
Skilled in crafting delicious, high quality beverages in a high paced environment while maintaining accuracy. Has excellent communication skills to ensure smooth operations and outstanding service. Thrives in fast paced settings, juggling multiple drink orders and customer interactions with ease. Experienced in processing transactions, managing tabs, and balancing cash registers with precision. Creates a welcoming and energetic atmosphere, providing personalized recommendations and exceptional guest experiences.
Overview
25
25
years of professional experience
Work History
Co-Owner/Operator
East Tattoo Collective
01.2008 - Current
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Barista Shift Supervisor
The Post
02.2016 - 09.2017
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Co-founder, Producer, & Head Choreographer
Panty Raid! Burlesque
04.2003 - 12.2013
- Produced and coordinated live shows, handling logistics,venue bookings, and scheduling for seamless performances.
- Developed branding and promotional campaigns to grow audience reach and sell out shows.
- Managed budgets, negotiated contracts, and handled financial planning to ensure profitability and sustainability.
- Designed and choreographed dynamic, high-energy performances, ensuring artistic consistency and audience engagement.
Cafe Manager
Bongo Java Cafe
03.2000 - 01.2008
- Hired, trained, and managed baristas and staff, fostering a knowledgeable and customer focused team.
- Maintained high standards for coffee preparation, presentation, and taste, working closely with suppliers to source high quality ingredients.
- Oversaw daily cafe operations, ensuring exceptional service, efficiency, and a premium customer experience.
- Managed budgets, controlled costs, and maximized profitability through effective inventory management and sales strategies.
- Ensured adherence to health and safety regulations, maintaining a clean, organized, and compliant work environment.
Education
High School Diploma -
Grand Blanc High School
Grand Blanc06-1989
Skills
- Operations Management
- Customer Engagement
- Collaborative Teamwork
- Quality Assurance
- Strategic Problem-Solving
- Professionalism
- Effective Multitasking
- Consistent Dependability
- Clear Communication
- Flexible Problem Solving
- Effective Listening
- Prioritization of Responsibilities
Timeline
Barista Shift Supervisor
The Post
02.2016 - 09.2017
Co-Owner/Operator
East Tattoo Collective
01.2008 - Current
Co-founder, Producer, & Head Choreographer
Panty Raid! Burlesque
04.2003 - 12.2013
Cafe Manager
Bongo Java Cafe
03.2000 - 01.2008
High School Diploma -
Grand Blanc High School
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