Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Nichole Hickman

Case Manager/Social Worker
Bridgeton,NJ

Summary

Knowledgeable Care Manager with a strong background in overseeing Individual Service Plans and coordinating with multidisciplinary teams. Demonstrates expertise working within a diverse community: to utilize my interpersonal and organizational skills in supporting families by providing them with resources to enrich their lives; to empower families and communities to become strong and cohesive.

Overview

23
23
years of professional experience

Work History

Care Manager

Cape Atlantic INK.
10.2017 - Current
  • Facilitation of Child Family Team meetings.
  • Educated clients and families on community resources, treatment options.
  • Developed strong rapport with youth and families through empathetic listening and compassionate communication techniques.
  • Development, implementation and monitoring of the Individual Service Plans (ISP).
  • Knowledgeable in providing services and support to DD eligible youth and families.
  • Developed strong rapport with providers in the community.
  • Assisted youth and families with transitions to Out of Home placements.


Clinical Case Manager

Crossroads Programs
01.2017 - 10.2017
  • Manage a caseload of 12 youth
  • Schedule and attend Individual Service Plan meetings and collaborate/communicate with all team members
  • Manage crises as needed
  • Ensure compliance with licensure requirements
  • Represent the program in the community, including attendance at relevant community meetings
  • Maintain relationships with funding sources
  • Provide timely, complete record keeping
  • Participate in staff and supervisory meetings
  • Educate youth and family members about mental illness, abuse, medication, and community resources
  • Supervise workers who provide services to youth and their families

Referral Coordinator

Youth Consultation Services
01.2015 - 01.2017
  • Supervise Case Managers, Maintain and update NJ Perform-care and CMHC
  • Receive and review referrals for appropriate placement for youth, adult and families with issues surrounding: medical needs, behavioral, addiction, and psychiatric and sexualized behaviors, as well as developmental delays
  • Arrange emergency placement
  • Ensure that court orders are followed for youth that have been given specific recommendations for treatment
  • Arrange schedule and conduct interviews for placement
  • Coordinate Admissions with medial and therapeutic team

Case Manager

Youth Consultation Services
01.2013 - 01.2015
  • Coordinate and monitor the assessment, treatment, planning process and follow-up for each client and provide family interventions
  • Serve as a liaison between school, home, and community to provide guidance, prevention, assessment, and support services to enhance the academic, social, and emotional success of individuals

Permanency Worker

State of New Jersey Division of Youth and Family Services
01.2005 - 01.2012
  • Case Manager ~ Assess homes for safety ~Assess families for appropriate services ~ assess children for abuse or neglect ~ Develop and implement case plans ~ Provides families with needed support ~ Advocate for children and parents ~ Work with school and physicians to insure all the child's needs are being met

Intake Investigator/Special Response Unit

State of New Jersey Division of Youth and Family Services
01.2005 - 01.2012
  • Completes investigations involving the collection, analysis, and recording of significant facts dealing with cases of child abuse and/or neglect ~ Draws sound conclusions to make decisions of whether to open or close cases ~ Develops and implements case plans ~ Completes referrals for community resources ~ Completes referrals for in or out of home services

4-H Program Assistant

Rutgers Cooperative Extension of Cumberland County
01.2003 - 01.2005
  • Assisted county 4-H agent in the implementation and expansion of the Rutgers Cooperative Extension ~ Assist youth groups and volunteer leaders in club organization, programs and project development ~ Conduct school enrichment programs in the county elementary and middle school ~ Developed promotional materials, prepared quarterly newsletters and press releases ~ Maintain the Cumberland County 4-H Double Dutch program

Quality Support Specialist Associate

Voca/ResCare Corp.
01.2002 - 01.2003
  • Provide direct support services for people with mental and developmental disabilities ~ Effectively interacted with levels of individuals involved in the lives of clients ~ Assisted in evaluating clients growth and progress ~ Assisted in the development of effective practical Individual support plans and related procedures

Education

Bachelors of Science Degree - Social Work

The Richard Stockton College of New Jersey
Pomona, NJ
01.2004

Associates in Science Degree - Social Services

Cumberland County College
Vineland, NJ
01.2002

Skills

  • Experience working with mentally and physically challenged individuals
  • Excellent interpersonal skills
  • Dedicated and highly motivated
  • Excellent time management, communication, and organizational skills

Volunteer Experience

  • 4-H Program Assistant, Rutgers Cooperative Extension of Cumberland County, Millville, NJ, 01/03, 12/05, Assisted county 4-H agent in the implementation and expansion of the Rutgers Cooperative Extension, Assist youth groups and volunteer leaders in club organization, programs and project development, Conduct school enrichment programs in the county elementary and middle school, Developed promotional materials, prepared quarterly newsletters and press releases, Maintain the Cumberland County 4-H Double Dutch program
  • Quality Support Specialist Associate, Voca/ResCare Corp., Millville, NJ, 01/02, 12/03, Provide direct support services for people with mental and developmental disabilities, Effectively interacted with levels of individuals involved in the lives of clients, Assisted in evaluating clients growth and progress, Assisted in the development of effective practical Individual support plans and related procedures

Timeline

Care Manager

Cape Atlantic INK.
10.2017 - Current

Clinical Case Manager

Crossroads Programs
01.2017 - 10.2017

Referral Coordinator

Youth Consultation Services
01.2015 - 01.2017

Case Manager

Youth Consultation Services
01.2013 - 01.2015

Permanency Worker

State of New Jersey Division of Youth and Family Services
01.2005 - 01.2012

Intake Investigator/Special Response Unit

State of New Jersey Division of Youth and Family Services
01.2005 - 01.2012

4-H Program Assistant

Rutgers Cooperative Extension of Cumberland County
01.2003 - 01.2005

Quality Support Specialist Associate

Voca/ResCare Corp.
01.2002 - 01.2003

Associates in Science Degree - Social Services

Cumberland County College

Bachelors of Science Degree - Social Work

The Richard Stockton College of New Jersey
Nichole HickmanCase Manager/Social Worker