Nichole Johnson
Perimeter Global Logistics
Las Vegas,NV
1
Certification
29
years of professional experience
Detail-oriented operations professional with 20 years of military and civilian experience in HR administration, program coordination, and logistics. Expertise in managing confidential records and supporting diverse customer populations. Veteran equipped with in-depth knowledge of military customs and organizational structures, proficient in Microsoft Office, ServiceNow, and UltiPro.
Work History
Operations Specialist
1 Year 1 Month- Spearheaded the development and execution of transportation strategies, achieving a 98% on-time delivery rate while establishing key performance indicators to drive cost-efficient distribution practices across the supply chain.
- Negotiated shipping rates and terms with international vendors, securing a 15% reduction in transportation expenses while maintaining adherence to quality standards, boosting overall supply chain efficiency.
- Supervised the handling of over 150 weekly international shipments, ensuring smooth operations and timely deliveries while managing complex logistics challenges and regulatory changes.
- Supervised the handling of over 150 weekly international shipments, ensuring timely deliveries while managing logistics challenges and regulatory changes.
- Collaborated with sales, marketing, and production teams to implement supply chain initiatives that aligned with business objectives and supported cost-saving measures.
- Evaluated customer requirements to enhance service offerings and eliminate waste, improving customer satisfaction and optimizing supply chain processes.
Human Resources Assistant II
2 Years 3 Months- Delivered customer service and administrative support to over 200 employees monthly by addressing HR inquiries and resolving complex issues.
- Maintained confidential personnel records using ServiceNow, UltiPro, and Reflexis.
- Coordinated employee documentation and ensured compliance with company policies to support HR operations.
- Prepared reports, maintained records, and tracked employee transactions to support HR decision-making.
- Developed communication materials and training resources to improve employee understanding of company policies.
- Evaluated hotline data to pinpoint gaps in employee comprehension of vaccination policies and developed targeted training materials, resulting in enhanced employee retention across departments.
- Optimized ticketing processes for managing sick leave, testing, vaccination, and compensation-related inquiries, improving tracking efficiency and ensuring timely resolution of employee concerns.
- Collaborated proactively with stakeholders, providing expert policy guidance on sick leave, testing, and COVID-19 protocols, fostering strong interdepartmental relationships and facilitating clear communication.
- Administered HR systems, including Service Now (SNOW), UltiPro, and Reflexis (GoTask/GoTime), to manage employee records, conduct attendance audits, and maintain precise documentation in accordance with organizational standards.
- Executed timecard audits and processed unemployment claims, ensuring the accuracy of employee compensation and strict adherence to company policies and legal requirements.
International Sales and Logistics Coordinator
2 Years 3 Months- Led the coordination of over 150 international and domestic shipments valued at over $1M, leveraging multiple transportation methods (rail, sea, air, and land) to ensure timely delivery, eliminate late fees, and meet stringent deadlines through meticulous backward planning.
- Executed process enhancements in customs clearance operations for import and export shipments, resulting in a significant reduction of transit times and increased logistics efficiency.
- Maintained shipping documentation, including export declarations, packing lists, and letters of instruction, ensuring adherence to U.S. export regulations and federal contract requirements.
- Delivered exceptional client service by recommending and implementing cost-effective shipping solutions for trade shows and events, optimizing delivery schedules, and minimizing operational costs for clients and the organization.
- Orchestrated communication between dispatchers, warehouse teams, and trade show coordinators to align logistical strategies with business priorities, enhancing operational efficiency and customer satisfaction.
- Traveled internationally to provide logistical support for trade shows, collaborating with cross-functional teams to ensure order fulfillment and meet company sales objectives.
Heavy Equipment Transporter
20 Years 1 Month- Coordinated personnel, transportation schedules, and mission support activities to ensure successful military operations.
- Maintained accurate operational records and equipment inventories, ensuring compliance with accountability standards.
- Supported military personnel by coordinating training activities and administrative requirements.
- Delivered customer-focused support to Soldiers, leaders, and civilian personnel, enhancing operational readiness.
- Ensured compliance with military regulations while safeguarding sensitive operational information.
- Organized and executed efficient supply delivery schedules, achieving 100% on-time deliveries for eight months, demonstrating superior resource management and logistical precision.
- Led safety and regulatory training for over 200 personnel, covering convoy defense strategies, safety protocols, and compliance with transportation laws, maintaining a high standard of readiness and safety.
- Created and implemented substance abuse prevention programs, facilitated drug screening, and delivered Equal Opportunity Training to up to 300 military and civilian personnel, ensuring a compliant and disciplined environment.
- Oversaw the safe loading, unloading, and secure transportation of cargo, ensuring vehicle integrity and addressing any deficiencies, which contributed to safer and more effective transport operations.
Education
Bachelor of Science - Business Administration/Human Resource Management
- Magna Cum Laude
Skills
Operational Analysis
Process Improvement
Administrative Support
Customer Service
Client Relations
Data Entry
Document Preparation
Microsoft Word
Microsoft Teams
Time Management
Organizational Skills
Written and Verbal Communication
Certification
CompTIA Security+ Certification |
TEFL Certification
Timeline
Operations Specialist
Perimeter Global Logistics
04.2022 - 05.2023Read More
Human Resources Assistant II
GoWireless Inc.
01.2020 - 04.2022Read More
International Sales and Logistics Coordinator
TWI Group
02.2016 - 05.2018Read More
Heavy Equipment Transporter
United States Army
02.1994 - 03.2014Read More
Trident University International
Bachelor of Science from Business Administration/Human Resource Management
Read More