NICHOLE KING
Overview
5
5
years of professional experience
Work History
customer service, Front Desk Representative
Best Western Plus
10.2022 - Current
Customer Service Representative
Andy's Glass & Windows
02.2022 - 09.2022
Recreation Leader
City of Hanford
04.2019 - 08.2021
Education
Bachelor of Science - Computer Science Software/Mobile App Development
Steven-Henager College
Skills
- Microsoft Office
- Document and Records Management
- Customer Data Confidentiality
- Administrative Skills
- Schedule Coordination
- Customer Relation Management
- Computer Software and Application
- Technical Support
Additional Information
- 5+ years providing quality customer service and tech support to people of diverse social and cultural backgrounds, resulting in improved customer retention and loyalty.
- Enhance user experience by addressing and resolving technical issues promptly using various types of technologies to obtain information in response to request for support, provide information, convey messages, inquiries, and complaints.
- Developed strong product knowledge to provide, inform, give recommendations based on individual customer needs, resolving them promptly.
- Manage accounts using Quickbooks, Microsoft Office, Google Suite, Visual Matrix, and extranet to enter and retrieve data.
- Increase program attendance through effective marketing strategies, including social media promotion and flyer distribution.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
Timeline
customer service, Front Desk Representative
Best Western Plus
10.2022 - Current
Customer Service Representative
Andy's Glass & Windows
02.2022 - 09.2022
Recreation Leader
City of Hanford
04.2019 - 08.2021
Bachelor of Science - Computer Science Software/Mobile App Development
Steven-Henager College
Similar Profiles
Rola RizkRola Rizk
Front Office Manager at Best Western PlusFront Office Manager at Best Western Plus
Carrie NearhoofCarrie Nearhoof
Front Desk Associate at Best Western PlusFront Desk Associate at Best Western Plus
Chelsey CothranChelsey Cothran
Front Desk Receptionist at Best Western PlusFront Desk Receptionist at Best Western Plus
Tekhila ChewTekhila Chew
Front Desk Clerk at Best Western PlusFront Desk Clerk at Best Western Plus
Lorine SaundersLorine Saunders
Front Desk Representative/Customer Service, Patient Account Representative at Martha's Vineyard HospitalFront Desk Representative/Customer Service, Patient Account Representative at Martha's Vineyard Hospital