Summary
Overview
Work History
Skills
Education
Timeline
CustomerServiceRepresentative

Nichole Majercik

Customer Care Representative
Conklin,NY

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Nyseg
Kirkwood, NY
05.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled rep assist line for multiple skill sets.
  • Trained in both Energy Service departments to help avoid long hold times.
  • Handled online requests for many electric and gas needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cashier

Reliable Markets
Conklin, NY
11.2019 - 03.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Medical Unit Secretary

Bridgewater Rehabilitation And Nursing
Binghamton , NY
04.2018 - 11.2019
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Call Transfers
  • Inbound and Outbound Calling
  • Consulting Supervisors
  • Credit Card Payment Processing
  • Excellent Attention to Detail

Education

Liberal Arts And General Studies

SUNY Broome Community College
Binghamton, NY

GED -

Boces Adult Learning

Timeline

Customer Service Representative

Nyseg
05.2020 - Current

Cashier

Reliable Markets
11.2019 - 03.2020

Medical Unit Secretary

Bridgewater Rehabilitation And Nursing
04.2018 - 11.2019

Liberal Arts And General Studies

SUNY Broome Community College

GED -

Boces Adult Learning

Similar Profiles

CREATE PROFILE
Nichole MajercikCustomer Care Representative