Nichole Mcdonald
Anaheim,CA
Summary
Experienced in non-restaurant food service, with hands-on background in catering and event-based serving. Possess strong organizational skills for efficient food preparation and delivery, ensuring high levels of customer satisfaction. Demonstrated ability to work collaboratively with kitchen staff and manage multiple tasks simultaneously, contributing to smooth operation of events. Adapted quickly to changing environments and customer preferences, enhancing overall dining experience.
Overview
3
3
years of professional experience
Work History
In Room Dining
Disneyland Hotel
Anaheim
02.2023 - Current
- Answered phone calls from guests to take orders or respond to inquiries.
- Checked with guests to ensure that they were satisfied with their meals.
- Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes.
- Deliver food with forbes in room dining experience to present a restaurant style meal inside.
Server
Earls Tavern
Anaheim, CA
02.2023 - 04.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Provided outstanding service to keep guest returning.
- Kept accuracy in the food served to be safe with any food allergies.
- Cleared tables of any dirty dishes, refilled beverages, upsell appetizers desserts etc.
Expo/Restaurant Busser
La Brea Bakery, Downtown Disney
Anaheim, CA
01.2022 - 01.2023
- Responded promptly to customer inquiries related to menu items or services offered.
- Followed up with customers regarding their satisfaction with services provided.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2002
Skills
- Providing Amazing Service
- Upselling
- Reliable
- Leadership & Training
- Team Player
- Strong multitasking
- Table setting expertise
- Food safety practices
- Allergy awareness
- Order accuracy
- Guest relations
- Fine dining etiquette
- Professional attitude
- Guest service
- Meal preparation
- Multi-tasking skills
- Problem-solving
- Cleanliness maintenance
- Patience and tolerance
- Organizational growth
- Hygiene standards
- Company policy adherence
- Thorough work ethic
- Complaint handling
Timeline
In Room Dining
Disneyland Hotel
02.2023 - Current
Server
Earls Tavern
02.2023 - 04.2024
Expo/Restaurant Busser
La Brea Bakery, Downtown Disney
01.2022 - 01.2023
High School Diploma -
Lakewood High School