EHAB GERGES
Antioch,TN
Summary
An individual who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
In room dining
Hilton Nashville downtown
Nashville
01.2019 - Current
- Maintain accurate set-up & delivery of all food & beverage orders to guest rooms in accordance with established guidelines and procedures on a daily basis. This includes polishing of glassware & silverware, folding/rolling napkins, setting up trays, stocking supplies.
- Conduct floor sweeps to retrieve all food & beverage trays in order to maintain established sanitation guidelines.
- Set up and deliver all amenities to rooms in a timely manner.
- Abide by all State, Federal and Corporate requirements pertaining to food safety.
- Inputs orders into a register at the point of sale and creates a check for each guest, to maintain accountability of all food & beverages served.
- Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.
- Complete all shift side work as outlined.
- Respond to all guest needs, issues, comments, and problems in a timely manner to ensure exceptional guest satisfaction. Report any less favorable comments to immediate shift supervisor.
- Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Guest Service
Opryland
Nashville
01.2013 - 01.2019
- Delivered exceptional guest experiences by promptly addressing inquiries and resolving concerns during their stay.
- Coordinated seamless check-in and check-out processes, ensuring a welcoming and efficient service for guests.
- Managed guest feedback effectively, implementing changes to enhance service quality and overall satisfaction.
- Trained new team members on service protocols, fostering a culture of excellence in guest relations.
Accountant
Tax Government
Al-Minya, Egypt
01.1998 - 01.2013
- Managed monthly financial reconciliations to ensure accuracy and compliance with government accounting standards.
- Prepared detailed financial reports and forecasts to support strategic decision-making by upper management.
- Conducted thorough audits of financial statements, identifying discrepancies and implementing corrective actions promptly.
- Streamlined accounts payable processes, enhancing payment accuracy and reducing processing times significantly.
Education
Bachelor of Science - Business
Cairo College
EgyptSkills
- Room service
- Teamwork
- Management
- Working on POS
- Customer service
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Excellent communication
Interests
Cooking
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
In room dining
Hilton Nashville downtown
01.2019 - Current
Guest Service
Opryland
01.2013 - 01.2019
Accountant
Tax Government
01.1998 - 01.2013
Bachelor of Science - Business
Cairo College