Nichole McIntosh
Bethpage,TN
Summary
To join a team and environment that will allow me to utilize my experience and knowledge in continuing to establish the center of excellence with a growth-oriented company.
Overview
26
26
years of professional experience
1
1
Certification
Work History
District Manager
Southeastern Dental of Mt. Juliet
08.2021 - Current
- Overseeing day-to-day operations for multiple dental offices, ensuring each location meets performance, staffing, and patient care goals.
- Support and coach office managers and team members to improve communication, accountability, and overall office performance.
- Review production reports, scheduling, staffing levels, and patient retention data to identify areas for improvement and increase efficiency.
- Work closely with leadership teams to implement operational changes and maintain consistency across all locations.
- Assist with hiring, onboarding, training, and employee development to build strong, dependable teams.
- Help resolve patient and employee concerns while maintaining a positive experience and professional office environment.
- Monitor compliance with company policies, OSHA standards, and HIPAA regulations across assigned offices.
- Improve workflow and daily operations by identifying inefficiencies and implementing practical solutions.
- Conduct regular office visits to provide support, monitor performance, and ensure operational expectations are being met.
- Use reporting and performance data to track trends, support business decisions, and improve overall office results.
Office/ Project Manager
Dental Administrative Services
01.2015 - 04.2020
- Project manager over all start up new contracted dental offices.
- Lead manager insuring all paperwork and computer programs were implemented and ready for grand opening
- Insurance negotiation
- Credentialing all doctors
- Fee schedule for each insurance
- Set-up computer software :IE doctor schedule, insurance fee, adjustments, and insurance billing modules
- Day to day operations of the administrative office and employees
- Payroll, Accounts Receivables, Accounts Payable for the administrative office
- Maintained day to day operations of support for more than 15 dental offices
Assistant Store Manager, Department Manager, Cash Office Manager
Lowe's Home Improvement
01.2004 - 01.2007
- Managed cash office with counting money, balancing cash register logs
- Counted daily bank deposits
- Ran sales reports, profit & loss reports daily
- Assisted with scheduling installations for customers
- Supervised more than 30 team members on my shift
- On call for any problems that would arise
- Scheduling employees
- Open and closing store
Department Manager
Michael's Arts & Crafts
01.2000 - 01.2004
- Open and closes store as I was one of the key holding managers
- Weekly inventory of my department goods
- Ordered and stocked my department
- Supervised employees on my shift
- Assisted customers
Education
Associates in Business Degree - NY
Thompkins Community College
NY01.2000
Culinary Arts Diploma -
Marathon Central High School
NYNY
Skills
- Operational management
- Performance analysis
- Compliance monitoring
- Staff training
- Payroll administration
- Problem solving
- Effective communication
- Workflow optimization
- Employee coaching
- Policies and procedures
- Information analysis
- Staffing oversight
- Team leadership
- Team development
- Customer service
- Goal setting and performance metrics
- Business administration
- Recruiting and hiring
- Consulting
- Staff management
- Attention to detail
Certification
- Store Management Development Program
- HIPPA Certified
- OSHA Certified
- Fork Lift, Order Picker and Cherry Picker Certified
- Hazmat Training Certified
References
Available upon request.
Timeline
District Manager
Southeastern Dental of Mt. Juliet
08.2021 - Current
Office/ Project Manager
Dental Administrative Services
01.2015 - 04.2020
Assistant Store Manager, Department Manager, Cash Office Manager
Lowe's Home Improvement
01.2004 - 01.2007
Department Manager
Michael's Arts & Crafts
01.2000 - 01.2004
Associates in Business Degree - NY
Thompkins Community College
Culinary Arts Diploma -
Marathon Central High School