NICHOLE MELLO
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Home Care Service Representative
Richmond American Homes
10.2023 - Current
- Schedule appointments with homeowners to review service requests
- Process EPO for trades or reimbursements to homeowners
- Manage all repairs with trades and homeowners
- Proficient in Build pro
- Provided homeowner orientations for future home buyers
- Worked with construction to provide quality checks on all houses.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
HomeSite Services
07.2022 - 10.2023
- Process new Customer Service requests
- Coordinate repairs, inspections accordingly
- Request Purchase Orders
- Process material orders as needed.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Housekeeping Aide
Sutter Health
11.2019 - 11.2021
- Operates a variety of manual, battery, and electrical housekeeping equipment
- Developing estimates, writing work orders
- Responsible for maintaining assigned areas of the hospital in a sanitary, orderly and attractive condition
- Verifying warranties and service contract coverage
- Removes, transports and disposes of regular, biohazard, sharps, chemotherapy, and other waste products within and throughout the healthcare environment from origination point to disposal location.
Service Advisor
Toyota
04.2019 - 10.2019
- Responsibilities include writing up customers services
- Provide customer service
- Give accurate wait times to customers
- Provide accurate information to technicians.
Service Writer
John Ellis and Son
10.2018 - 04.2019
- Service writing, Customer Service
- Developing estimates, writing work orders
- Accounts receivable, accounts payable
- Verifying warranties and service contract coverage.
O.R Dept Aid/ Attendant
MGA healthcare/Sutter General
01.2018 - 10.2018
- Terminal clean and sterilize equipment in the surgery rooms
- Prep the surgery rooms for cases
- Stock the linen
- Transfer patients from operating table to hospital beds after surgery
- Transporting patients.
Optician Lab Technician
National Vision
04.2017 - 03.2018
- Receiving orders from optometrists and opticians, optical lab technicians cut, polish, and grind lenses for prescription glasses, or create prescription contact lenses
- Working in a clean, well maintained laboratories
- Data entry, entering in prescriptions
- Working with machinery, equipment.
Customer Service Driver
Car Quest
05.2014 - 03.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervise others and provide on-the-job training
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
Target
10.2012 - 02.2014
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise.
Dollar Tree
10.2008 - 04.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Compute and record totals of transactions
- Supervise others and provide on-the-job training
- Sort, count, and wrap currency and coins.
Education
Sava: Sacramento Academic And Vocational Academy
Sacramento, CA06.2010
Skills
- Payment Acceptance
- Customer Relations
- Scheduling
- Data Entry
References
- Lisa Correa, 916-420-0369
- Frank Hayes, 916-248-2941
- Heather Webb, 916-842-8043
Timeline
Home Care Service Representative
Richmond American Homes
10.2023 - Current
Customer Service Representative
HomeSite Services
07.2022 - 10.2023
Housekeeping Aide
Sutter Health
11.2019 - 11.2021
Service Advisor
Toyota
04.2019 - 10.2019
Service Writer
John Ellis and Son
10.2018 - 04.2019
O.R Dept Aid/ Attendant
MGA healthcare/Sutter General
01.2018 - 10.2018
Optician Lab Technician
National Vision
04.2017 - 03.2018
Customer Service Driver
Car Quest
05.2014 - 03.2017
Target
10.2012 - 02.2014
Dollar Tree
10.2008 - 04.2012
Sava: Sacramento Academic And Vocational Academy
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