Nichole Mersiovsky
Houston
Summary
Self-motivated customer service professional with over 10 years of experience optimizing processes and enhancing customer relations. Proficient in managing high call volumes and maintaining perfect inventory levels, ensuring operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Solutions Contract Packaging
02.2023 - Current
- Developed and maintained strong customer relations through effective reporting and product knowledge.
- Assisting with special requests from customers
- Collaborated with COO, CSR lead, and packaging facilities to enhance communication and operational efficiency.
- Responsibilities include maximizing the process of efficiency and productivity.
- End of campaign (EOC) sent to customers at completion
- End of month (EOM) sent to customers once a month
- Production reports (PR) sent to customers following completion of daily production
- Order entry
- Processing POs from customers
- Generate purchase orders
- Audits
- Knowledgeability of chemicals and capabilities
- Bill of materials (BOM)
- Quick assemblies (QA)
- Schedule production on the calendar
- SDS
- Quick Assembly
- Drafted standard operating procedures to streamline operational tasks and ensure consistency.
- CoA
- Issuing POs to vendors
- Review components for upcoming campaigns
- Explanation of variances
Customer Service Specialist
Ameriwaste
08.2020 - 02.2023
- Receiving customers in person and managing accounts over the phone.
- Managing existing customer accounts and starting new accounts, receiving and posting payments, coordinating work orders for heavy and missed trash, handling customer complaints.
- Responsible for answering high call volume on multi line phone systems.
Leasing Consultant
Mosaic Residential
06.2018 - 01.2020
- Greeted and toured walk-in prospects, scheduled appointments for phone inquiries to enhance engagement.
- Followed up with potential residents, logged prospect information in Lead to Lease to maintain accurate records.
- Assisted staff with various tasks, addressed residential concerns to ensure resident satisfaction.
Customer Care Specialist
Bassett Furniture
10.2016 - 06.2018
- Handling all customer follow-up on purchases and any damage control issues.
- Process and update all sales reports, process payment and bank deposits.
- Responsible for inventory of store products, maintained perfect inventory for two consecutive years.
Receptionist
Forward Edge
01.2016 - 10.2016
- Coordinated schedules and communications for company owner to streamline operations.
- Managed multi-line phone system, sorted and distributed mail, and issued monthly invoices to clients.
- Maintained inventory levels by ordering office supplies.
Education
Leasing 101 -
HAA
07-2018
High School - Advanced Curriculum
Livingston High School
01-2007
High School -
Deer Park High School
01-2005
30 credits -
Lamar Port Author Junior College
Skills
- Customer Service
- Problem resolution
- Order processing
- Account Management
- Product Knowledge
- Logistics Coordination
- Microsoft Office
- Multi-task management
Additional Information
More references available upon request.
Special Skills
- Customer Service, 10+ years
- Microsoft Office, 5+ years
- Account Management, 5+ years
- Inventory Management, 5+ years
Custom Section 1
Taheisha Cavinder - Airgas ASG International CSR
832-596-2557
Alisa Sutton - Owner, D.A.R.T Bookkeeping
832-814-4639
Jade Joiner - Operations Manager Luminate a Private Wealth Advisory
713-240-8868
Timeline
Customer Service Representative
Solutions Contract Packaging
02.2023 - Current
Customer Service Specialist
Ameriwaste
08.2020 - 02.2023
Leasing Consultant
Mosaic Residential
06.2018 - 01.2020
Customer Care Specialist
Bassett Furniture
10.2016 - 06.2018
Receptionist
Forward Edge
01.2016 - 10.2016
Leasing 101 -
HAA
High School - Advanced Curriculum
Livingston High School
High School -
Deer Park High School
30 credits -
Lamar Port Author Junior College