Nichole Miller
Verona
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Sur La Table
Madison, WI
01.2023 - Current
- Led store operations to achieve sales targets and enhance customer satisfaction.
- Trained and mentored team members on best practices in customer service and inventory management.
- Ensured compliance with company policies, procedures, and safety standards across all store activities.
- Managed inventory control processes, reducing shrinkage through effective loss prevention measures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Store Manager
Rue21, Inc
Madison, Wisconsin, United States
10.2021 - 12.2022
- I was able to run the store completely with out the store manager being present in the store. I would help with on boarding steps while hiring new employees, I did conduct a few interviews for new candidates. I was able to handle both incoming and outgoing shipment. I was able to take care of the stores online orders as well. I helped train the new employees both sales associates and even other Assistant Store Managers as well as a Key holder. I was able to help with shop lifting issues and getting that taken care of. For about 3 to 4 months of 2022 ( from the months of march till the end of july) I also took care of scheduling and other Store Manager duties due to the fact that the current store manager at that time was not taking the SM role seriously to have the store function and prosper the way it should have. Around the time that I was pulling both Store Manager and Assistant Store Manage duties I was only getting paid for being an Assistant and not compensated for the store managerial duties I was performing. I was also a big help when getting the new store managers adjusted to our store location when the SM job was being switched from one person to another.
Shipping & Receiving
Nordstrom Rack
Madison, Wisconsin, United States
04.2021 - 10.2021
- I handled incoming and outgoing shipment. I was able to recieve the boxes and then go through them and properly get the items ready to be set out on the sales floor. I was also able to get the out going shipment ready to go. Made sure the boxes where labeled properly and wrapped up tightly so things wouldn't shift in transit.
Sales Associate
Bath and Body Works (L Brand)
United States
10.2020 - 03.2021
- I started off as just a sales associate. I was able to run the cash register and handle returns whether it was the wrong item purchased to the animal becoming sick from the product. Even knew how to handle a return if the item was damaged. I was able to help bring product out on to the floor and get them stocked and properly rotated in its location. I was able to expand my responsibilities with this company and became a section holder. I became section holder of the "cat section" which was the cat treats, toys, trees, litter, litter pans, scoops and other small miscellaneous items. With having my own section I was able to check the system and keep a close eye on the sales of the items and be able to increase or decrease sales orders, I was in charge of doing a weekly transfer for the cat litter. If any other transfers were needed whether it be more litter pans or cat toys I was able to get that taken care of as well.
Sales Associate
Mounds Pet Food Ware House
Madison, Wisconsin, United States
04.2019 - 10.2019
- (608) 221-0210
Customer Care Representative
Medical Transport Management
Madison, Wisconsin, United States
11.2018 - 01.2019
- (M.T.M-(866) 831-4130, AeroTek- (608) 240-3110) I was a CCR in the Madison WI location to this wide country wide company. I was hired on through a temp. agency known as AeroTek. When I was given the job it was a contract form. My role was to take incoming calls from the members of Medicaid/ Medicare/Badger Care and help get them scheduled with transportation from their residents to the facility of any health insurance covered appointment. So I dealt with a lot of HIPPA information and confirming of it as well. We would set trips with a wide verity of transportation in many different areas of Wisconsin from the local Metro Transportation to a local cab/van transportation and we would also use local volunteers and even a parafit transportation. So with setting the transportation we would make the calls out to the provider and set it. I was also being shown how to send out local metro transportation passes/tokens/cards. As well as they were training me on how to handle accounting for the return mail of passes/tokens/cards.
Housekeeper
Elderspan Management (All Saints Assisted Living and Memory Care)
Madison, Wisconsin, United States
03.2017 - 10.2018
- (608-827-2990) I help keep the campus clean. I go into the resident's rooms to do clean daily and deep cleaning every 3 to 6 months. I worked in all 3 of this campus locations which are Assisted living, Memory Care, and Enhanced Apartments [Main St]. We worked one weekend a month which included all 3 areas of the campus both Saturday and Sunday. On the weekends we would also help out in our kitchen area for the Cafe' which include taking payments, taking orders of food, delivering the orders and maintaining the cleanliness of the Cafe'. If the Resident Assistants were busy or short staffed, I would also help with getting the residents to and from their meals and activities that are provided.
Produce Clerk
Copps/ Pick N Save
Middleton, Wisconsin, United States
01.2016 - 03.2017
- (608- 831-3009) I was in-control of running stocking and closing the salad bar that was available in store. I helped produce product needed to sell in the ready to go containers. The list of products for that task was ran twice a day. I filled special orders that were taken for party trays, I also helped clean stock rearrange and organize incoming produce on the sales floor.
Universal Banker 1
Park Bank
Middleton, Wisconsin, United States
04.2015 - 11.2015
- (608-662-9400) I was able to open and close the branch with a Universal Banker 2 or above position present. Took care of deposits, withdraws, some opening of accounts, sending out birthday cards to customers, Sending and sometimes ordering amounts of money needed to have inside of the branch. Helped other loan officers and manager positions obtain proper documents needed to send to their client.
Front End/ Customer Services Representative
Copps
Madison, Wisconsin, United States
01.2013 - 03.2015
- (608-829-2020) cashiering, bagging, customer service, counting tills, making loans, answering phone calls, coupon audits Skills: Microsoft Excel, MICROSOFT WORD, veribalance
Education
High School Diploma -
Lena-Winslow High School
Lena, IlSkills
- Cashiering
- Retail Sales
- Customer Service
- Stocking
- Loss Prevention
- Senior Residential Care
- Assisted Living
- Customer Service Oriented
- Incoming Calls
- Closing
- FIFO
- Kitchen
- Ordering
- Microsoft Excel
- Microsoft Office
- Microsoft Word
LANGUAGES
English - Intermediate
Spanish - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Assistant Store Manager
Sur La Table
01.2023 - Current
Assistant Store Manager
Rue21, Inc
10.2021 - 12.2022
Shipping & Receiving
Nordstrom Rack
04.2021 - 10.2021
Sales Associate
Bath and Body Works (L Brand)
10.2020 - 03.2021
Sales Associate
Mounds Pet Food Ware House
04.2019 - 10.2019
Customer Care Representative
Medical Transport Management
11.2018 - 01.2019
Housekeeper
Elderspan Management (All Saints Assisted Living and Memory Care)
03.2017 - 10.2018
Produce Clerk
Copps/ Pick N Save
01.2016 - 03.2017
Universal Banker 1
Park Bank
04.2015 - 11.2015
Front End/ Customer Services Representative
Copps
01.2013 - 03.2015
High School Diploma -
Lena-Winslow High School