Nichole Morgan-Witkop
Honor,MI
Summary
Compassionate leader skilled in active listening and relationship building. Known for effectively diffusing conflicts and enhancing team performance, dedicated to delivering outstanding service and fostering a welcoming environment.
Overview
8
8
years of professional experience
Work History
Manager/Head Bartender
Platte River Inn
Honor, Michigan
06.2018 - Current
- Supervised daily operations to ensure efficient guest services.
- Scheduled shifts to enhance team performance and ensure optimal coverage.
- Resolved guest complaints promptly to maintain high service quality.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated relationships with customers through regular engagement and understanding their preferences.
- Listened attentively to customers, addressing their needs to foster a welcoming environment.
Kitchen Manager
Tiggs Canteen
Beulah, Michigan
02.2026 - 09.2026
- Oversaw daily kitchen operations to optimize workflow and service efficiency.
- Supervised kitchen staff, assigning tasks to streamline operations and support team collaboration.
- Ensured adherence to food safety and sanitation standards, promoting a safe and compliant kitchen environment.
- Managed inventory of food supplies and kitchen equipment to ensure availability.
- Maintained accurate records of food costs, labor costs, and waste management to inform budgeting and resource allocation.
Owner/Operator
Snowbird Transport Services
Honor, Michigan
02.2024 - 02.2026
- Managed daily operations for transportation services ensuring timely deliveries.
- Coordinated schedules for drivers and vehicles to optimize routes effectively.
- Developed relationships with clients to understand their transportation needs better.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Negotiated contracts with clients for products or services rendered by the company.
Education
Some College (No Degree) - Social Work
Northwestern Michigan College
Traverse City, MISkills
- Customer relationship management
- Service optimization
- Team leadership
- Conflict resolution
- Effective communication
- Active listening
- Relationship building
- Time management
- Compassionate care
- Empathetic engagement
Timeline
Kitchen Manager
Tiggs Canteen
02.2026 - 09.2026
Owner/Operator
Snowbird Transport Services
02.2024 - 02.2026
Manager/Head Bartender
Platte River Inn
06.2018 - Current
Some College (No Degree) - Social Work
Northwestern Michigan College