Summary
Overview
Work History
Education
Skills
Timeline
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Ann Luster

Cantonment,FL

Summary

Dynamic leader with a proven track record at Falgout Canal Dockside Bar, adept in strategic planning and staff development. Excelled in boosting profitability and enhancing team performance through effective training and customer relationship management. Skilled in operations management and team leadership, consistently delivering on customer satisfaction and operational excellence.

Overview

6
6
years of professional experience

Work History

Manager/Head Bartender

Falgout Canal Dockside Bar
07.2021 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Housekeeper

Self-employed
01.2018 - 07.2024
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Ground Support

Era Helicopters
01.2018 - 02.2019
  • Promoted safe fire support operations and airfield ground support coordination through effective team management skills.
  • Kept aviation ground support equipment in working condition by completing preventive and corrective maintenance tasks.
  • Conducted live-fire training missions to develop targeting, firing and ground support.
  • Delivered ground support and service for different air carriers coming through airport.
  • Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.

Education

Associate of Applied Science - Petroleum Services/ Safety Technology

Nicholls State University
Thibodaux, LA
12.2012

Skills

  • Strategic Planning
  • Staff Development
  • Expense Tracking
  • Marketing
  • Operations Management
  • Team Leadership
  • Expectation setting
  • Staff Management
  • Customer Relationship Management (CRM)
  • Staff Training and Development

Timeline

Manager/Head Bartender

Falgout Canal Dockside Bar
07.2021 - 07.2024

Housekeeper

Self-employed
01.2018 - 07.2024

Ground Support

Era Helicopters
01.2018 - 02.2019

Associate of Applied Science - Petroleum Services/ Safety Technology

Nicholls State University

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Ann Luster