Jessica Grande
Staten Island,NY
Summary
Detail-oriented Pharmacy Technician with experience in retail and hospital settings. Expertise in medication dispensing, inventory management, and pharmaceutical calculations. Strong communicator with a focus on teamwork and customer service, enhancing pharmacy operations and patient care. Committed to accuracy and confidentiality in managing prescriptions and patient information, contributing to reduced errors and streamlined workflows. I take pride in creating a positive, productive work environment no matter where i work. One where everyone feels supported and can get through their day as smoothly and efficiently as possible.
Overview
1
1
Certification
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Manager/Head Bartender
The Curly Wolf Saloon
Staten Island, NY
08.2016 - Current
- Resolved customer complaints and issues promptly, enhancing customer satisfaction and loyalty.
- Coached, mentored, and trained team members, fostering a culture of continuous improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during organizational change, ensuring team cohesion and effective transition.
Brand Representative
Beezy Beez Inc.
Staten Island, NY
09.2025 - 04.2026
- Increased brand awareness by conducting product demonstrations and actively engaging with customers, fostering a stronger brand presence.
- Analyzed customer feedback to refine sales techniques and improve service quality.
- Monitored market trends to identify opportunities for brand growth and innovation.
- Established strong relationships with key stakeholders to foster collaboration and support initiatives.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Childcare Provider
Care.com Inc
Staten Island, NY
12.2021 - 03.2026
- Engaged daily with parents or guardians to update on children's activities, behaviors, and relevant issues, fostering strong home-school connections.
- Instructed children on good sanitary habits when washing hands, using the bathroom or eating.
- Facilitated children's development of social, communication, and problem-solving skills through targeted activities and guidance.
- Evaluated children's progress through ongoing assessments, tailoring activities to align with their individual abilities and interests.
Pharmacy Technician
Rite Aid Pharmacy
Staten Island, NY
08.2020 - 08.2023
- Assisted pharmacists in preparing medications and compounding products.
- Managed inventory levels, ensuring stock availability and proper organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated patients on medication usage, side effects, and storage requirements.
- Utilized pharmacy software for prescription processing and patient record management.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Collaborated with pharmacist to manage high volume prescription processing
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Education
Bachelor of Science - Biochemistry
College of Staten Island
Staten Island, NY 09.2021 - 06.2027
Skills
- Exceptional customer service
- Conflict resolution
- Group leadership
- Time management
- Strategic planning
- Problem-solving skills
- Data management
- Inventory management
- Care management
- Food safety standards
- Drug safety compliance
- Laboratory techniques
- Patient confidentiality
- Advanced math skills
- Medicare and medicaid process
- Pharmacy ethics
- FDA compliance
- Pharmacy software proficiency
- Prescription filling
- Drug interaction awareness
- Pharmacology
Certification
Certified to take vital signs
Food handling
Timeline
Brand Representative
Beezy Beez Inc.
09.2025 - 04.2026
Childcare Provider
Care.com Inc
12.2021 - 03.2026
Bachelor of Science - Biochemistry
College of Staten Island
09.2021 - 06.2027
Pharmacy Technician
Rite Aid Pharmacy
08.2020 - 08.2023
Manager/Head Bartender
The Curly Wolf Saloon
08.2016 - Current