Carrie Lewellen
parker,CO
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/Head Bartender
Willowbend Golf Club
07.2016 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
Colorado Golf Club
05.2018 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables and various jobs throughout the club house simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Baretnder
The Rail Sports Bar
01.2021 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
On The Rox
10.2021 - 09.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Tailgate Tavern
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served Multiple tables at a time, in a timely manner
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
University of North Dakota
Grand Forks, ND05-2013
North High
Wichita, KS05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong multitasking
- Highly reliable
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Team player attitude
Certification
- Certified Dietary Manager, University Of North Dokota
Timeline
Server
Tailgate Tavern
02.2023 - Current
Bartender
On The Rox
10.2021 - 09.2022
Baretnder
The Rail Sports Bar
01.2021 - 11.2021
Server/Bartender
Colorado Golf Club
05.2018 - 06.2021
Manager/Head Bartender
Willowbend Golf Club
07.2016 - 04.2018
University of North Dakota
North High
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