Tiffany Johnson
Florissant,MO
Summary
Dynamic leader with proven expertise in operations management and strategic planning, honed at The Boeing Company. Excelled in team leadership and complex problem-solving, significantly improving manufacturing efficiency. Skilled in fostering high-performing teams and driving innovative solutions, demonstrating adaptability and a commitment to excellence. Achieved notable success in enhancing process efficiency and product quality, underscoring a strong blend of technical and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Manager/Head Bartender
TopShelf Bar and Grill
11.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manufacturing Engineer
The Boeing Company
06.2006 - Current
- Applied project management metrics and tools in oversight of engineering and manufacturing projects and program services.
- Coordinated selection of manufacturing methods, fabrication, and operation of product designs.
- Reduced production downtime through proactive maintenance scheduling and timely equipment repairs.
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
- Lead manufacturing engineering efforts for the Apache Longbow Crew Flight Simulators
- Leads technical and administrative activities to meet regulatory, production and process requirements in support of the manufacturing plan
- Communicates with internal/external stakeholders to ensure products and services compliance
- Participates on product development teams and identifies producibility issues to maximize efficiency
- Responsible for work schedules and ensuring program stays within manufacturing budgets for the design, build, and integration phases
- Execute and oversee the design and implementation process of training system equipment such as crew station hardware, visual system computer cabinets and custom wire harnesses
- Leads the planning and execution of projects requiring manufacturing engineering practices
- Prepares and monitors plan of action and schedule to improve quality, reduce cost and maximize efficiency of procurement of outside manufactured aerospace commodities including machine parts, fabricated sheet metal details and sub-assemblies
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
Education
Technical Leadership
Washington University
St Louis, MO04-2020
Master of Science - Information Systems Security - Cyber Security
Colorado Technical University
Colorado Springs, CO06-2016
MBA -
Webster University
St. Louis, MO07-2008
Master of Arts - Procurement And Acquisition Management
Webster University
St. Louis, MO03-2008
Bachelor of Science - Engineering Management
Missouri University of Science And Technology
Rolla, MO12-2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Adaptability and Flexibility
- Project Management
- Cross-Functional Teamwork
Timeline
Manager/Head Bartender
TopShelf Bar and Grill
11.2020 - Current
Manufacturing Engineer
The Boeing Company
06.2006 - Current
Technical Leadership
Washington University
Master of Science - Information Systems Security - Cyber Security
Colorado Technical University
MBA -
Webster University
Master of Arts - Procurement And Acquisition Management
Webster University
Bachelor of Science - Engineering Management
Missouri University of Science And Technology
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