Nichole Murphy

• Conducted one-on-one training sessions, focusing on positive reinforcement techniques.
• Led group lecture style classes in a timely and efficient manner while demonstrating techniques, leading group practice sessions, and addressing questions and concerns.
• Assisted pet owners in understanding canine behavior and addressing specific training challenges and behavioral issues.
• Supported pets in developing confidence, reliability, communication, and healthy relationships.
• Efficiently scheduled and managed classes, private sessions, and makeup sessions.
• Headed customer outreach by educating team members and pet parents about the benefits of training and aided customers in selecting the right class for their pets.

• Efficiently processes purchases and returns while supporting a helpful and friendly environment for guests.
• Collaborated with team members to ensure smooth operations during peak hours.
• Maintained the cleanliness and organization of the registers and entryway area.
• Assisted guests with all inquiries and concerns.
• Stocked the shelves and located products to maintain the customer experience.
• Trained in new team members on the registers and sales floor.
• Headed donations drives to support local shelters and the children’s hospital.

• Acted as first contact for guests entering the store to answer inquiries and aid in finding the correct products.
• Acted as cashier support for advanced returns and register processes.
• Handled additional financial responsibilities including handling larger bills.
• Acted as direct support to store managers.
• Alerted managers to potential shoplifting attempts and dissuaded shoplifting attempts.
• Directly supported cashiers in all other cashiering duties.

• Acted as first contact for guests entering the store to answer inquiries and aid in finding the correct products.
• Acted as cashier support for advanced returns and register processes.
• Handled additional financial responsibilities including handling larger bills.
• Acted as direct support to store managers.
• Alerted managers to potential shoplifting attempts and dissuaded shoplifting attempts.
• Directly supported cashiers in all other cashiering duties.

PSEO at the University of Northwestern