Nichole Paredes
Joplin,MO
Summary
Dynamic professional with extensive experience at Walmart Home Office, excelling in conflict resolution and analytical thinking. Proven track record in enhancing customer satisfaction and streamlining operations. Certified Medical Technician with strong organizational skills, adept at collaborating with teams to implement effective solutions and improve service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Red Racks
12.2025 - Current
- Supervised daily operations and staff, enhancing workflow efficiency.
- Managed inventory levels, coordinating stock replenishment to minimize stockouts.
- Trained new employees on store procedures and customer service standards.
- Resolved customer inquiries and complaints, improving overall satisfaction.
Medical Technician
Wildwood Ranch/Turnaround Ranch
04.2025 - 10.2025
- Prepared patients for examinations and procedures, ensuring comfort and clarity on processes.
- Ensured cleanliness and organization of medical equipment and supplies to support efficient workflow.
- Monitored patient vital signs during treatment sessions.
- Collaborated with healthcare team to implement care plans effectively.
- Ensured compliance with safety protocols and infection control measures.
- Documented and updated patient data on electronic medical charts to ensure accuracy and maintain confidentiality.
Corporate Gift Cards Resolution Specialist III
Walmart Home Office
01.2021 - 01.2025
- Vetted corporate applications for compliance and approval efficiency.
- Conducted comprehensive legal reviews to ensure compliance with regulations.
- Reviewed replacement orders and investigated store returns to ensure accurate resolution.
Resolution Specialist III-Gift Cards
Walmart Home Office
09.2019 - 01.2021
- Conducted gift card research on scammed and compromised cards, performing data entry and providing customer service in call center environment.
- Analyzed root causes of recurring issues, implemented preventive measures that led to fewer future complaints.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to improve service processes and customer experiences.
- Utilized internal systems to track complaints and ensure timely resolutions.
Payments and Risk Specialist
Walmart Home Office
07.2017 - 09.2019
- Call center atmosphere, bill/refund customers, made corrections to online orders, data entry, customer
service, took payments from third party vendors, and stopped fraudulent orders from processing. - Analyzed risk factors impacting supply chain operations and developed mitigation strategies.
- Collaborated with cross-functional teams to enhance compliance with safety regulations.
- Monitored performance metrics to identify areas of potential risk exposure.
Data Processor
Arvest Home Office
07.2016 - 07.2017
- Processed transactions from the banks, clerical, data entry, 10-key, made corrections to checks and
accounts, and uploaded data to Excel. - Located and corrected data entry errors and reported to management.
- Processed transactions from the banks, clerical, data entry, 10-key, made corrections to checks andaccounts, and uploaded data to Excel.
Quality Auditor
Consumer Testing Laboratories Inc.
01.2015 - 01.2016
- Cut and tested fabrics for Walmart, ensuring suitability for store display.
- Evaluated finished products, assigning quality grades based on color and texture for consistent standards.
- Conducted detailed quality audits on consumer products for safety compliance.
- Reviewed testing methods and documented findings for product evaluations.
- Collaborated with teams to implement corrective actions for quality issues.
Sales Associate
AAFES
01.2009 - 01.2014
- Boosted sales by advising customers on purchases and promoting complementary products.
- Built rapport with customers to enhance loyalty and improve shopping experience.
- Assisted customers in locating products and verified merchandise availability at other locations.
- Greeted customers and assisted in locating requested items.
- Processed product returns and assisted customers with other selections.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns and inventory availability.
Education
High School Diploma -
Springdale High School
Springdale, ARBBA - Business Management
Bellevue University
Bellevue, NESkills
- Certified Med Technician
- Certified Psych Technician
- CPR Certified
- MS Office
- Time management
- Team Building
- Problem-Solving
- Critical thinking
- Deductive reasoning
- Conflict resolution skills
- De-escalation techniques
- Cultural Awareness
- Assertiveness
- Information Collection
Certification
CPR Certified
Handle with Care Certified
Med Aid Certified
Psych Tech Certified
Handle with Care Certified
Med Aid Certified
Psych Tech Certified
Timeline
Assistant Manager
Red Racks
12.2025 - Current
Medical Technician
Wildwood Ranch/Turnaround Ranch
04.2025 - 10.2025
Corporate Gift Cards Resolution Specialist III
Walmart Home Office
01.2021 - 01.2025
Resolution Specialist III-Gift Cards
Walmart Home Office
09.2019 - 01.2021
Payments and Risk Specialist
Walmart Home Office
07.2017 - 09.2019
Data Processor
Arvest Home Office
07.2016 - 07.2017
Quality Auditor
Consumer Testing Laboratories Inc.
01.2015 - 01.2016
Sales Associate
AAFES
01.2009 - 01.2014
High School Diploma -
Springdale High School
BBA - Business Management
Bellevue University