Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHINELL GRANT

Hartford,CT

Summary

Experienced healthcare professional with 10+ years in clinical support, direct patient care, and medical operations. Proven leader with strong supervisory skills, regulatory compliance knowledge, and hands-on experience in high-volume healthcare settings. Skilled in team coordination, workflow optimization, insurance processes, and patient satisfaction initiatives. Seeking a Healthcare Assistant Manager role to support operational excellence, staff development, and quality patient care.

Experienced in healthcare operations management with a focus on supervising daily activities to enhance efficiency and compliance with organizational policies. Successfully led and mentored a team, improving staff performance through effective training and support. Demonstrated ability to manage patient flow and coordinate clinical operations, ensuring high standards of care while adhering to regulatory requirements. Proficient in utilizing electronic medical records systems for documentation and billing, contributing to streamlined processes and improved patient satisfaction.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Assistant Manager

Residential Management Services
Kensington, CT
06.2014 - Current
  • Supervise and support daily operations to ensure efficiency and compliance with company policies
  • Lead, train, and mentor a team of X employees
  • Assist with staff scheduling, performance evaluations, and onboarding
  • Monitor workflow to improve productivity and customer/patient satisfaction
  • Handle escalated concerns and resolve issues professionally
  • Support inventory management and supply ordering
  • Ensure adherence to safety, regulatory, and organizational standards
  • Collaborate with upper management to meet performance goals
  • Administer medications in accordance with physician orders and care plans
  • Supervise daily routines and ensure compliance with safety standards
  • Assist individuals with developmental disabilities in skill development
  • Maintain detailed documentation and incident reports
  • Support team communication and continuity of care

Medical Assistant

Connecticut Children's
Glastonbury, CT
02.2022 - 05.2024
  • Support high-volume clinical operations serving 80+ patients per shift
  • Coordinate patient intake, vital signs, medical histories, and exam preparation
  • Perform insurance verification, pre-certification, and prior authorizations
  • Utilize EPIC EMR system for scheduling, billing coordination, and documentation
  • Assist providers with examinations, diagnostic testing, and specimen collection
  • Educate patients on medications, procedures, and treatment plans
  • Maintain strict HIPAA compliance and safeguard confidential records
  • Improve workflow efficiency by assisting with patient flow coordination
  • Act as a point of support for new staff during onboarding
  • Assist providers and front-desk teams to ensure smooth daily operations
  • Identify workflow gaps and recommend process improvements

RCA / Medication Technician

St. Mary Home
West Hartford, CT
02.2012 - 02.2022
  • Managed medication administration and clinical documentation
  • Practiced infection control and regulatory compliance
  • Assisted with ADLs and resident care planning
  • Coordinated transportation and appointment scheduling
  • Supported interdisciplinary team collaboration

Education

N/A - Criminal Justice

Bay Path College
Longmeadow, MA
09.2009 - 05.2011

Phlebotomy Certification -

American Institute
West Hartford, CT

Certified Nursing Assistant -

Capital Community College

STATE (DDS) MED Certified -

PMT Certified -

Skills

  • Healthcare Operations Management
  • Staff Supervision & Team Development
  • Patient Flow Coordination
  • Regulatory Compliance (HIPAA, Infection Control)
  • Insurance Verification & Pre-Authorization
  • EPIC Electronic Medical Records
  • Medication Administration
  • Performance Improvement
  • Scheduling & Administrative Oversight
  • CPR & DDS MED Certified
  • PMT Certified
  • Specimen Collection & EKG Monitoring
  • Patient care
  • Medication administration
  • Clinical documentation
  • HIPAA compliance

Timeline

Medical Assistant

Connecticut Children's
02.2022 - 05.2024

Assistant Manager

Residential Management Services
06.2014 - Current

RCA / Medication Technician

St. Mary Home
02.2012 - 02.2022

N/A - Criminal Justice

Bay Path College
09.2009 - 05.2011

Phlebotomy Certification -

American Institute

Certified Nursing Assistant -

Capital Community College

STATE (DDS) MED Certified -

PMT Certified -

SHINELL GRANT