Nichole Parfitt
Monroe,NC
Summary
Dynamic and results-driven professional with experience at Publix, excelling in food preparation and sanitation protocols. Proven ability to enhance team efficiency and customer satisfaction through effective scheduling and task delegation. Committed to maintaining high standards and fostering positive relationships, driving sales growth and operational success..
Overview
8
8
years of professional experience
Work History
Assistant Bakery Manager
Publix
Mint Hill Nc
08.2023 - Current
- Assisted in managing daily bakery operations, ensuring product quality and freshness.
- Supported inventory management by tracking stock levels and ordering supplies as needed.
- Trained new staff on bakery procedures, safety protocols, and customer service standards.
- Collaborated with team members to enhance production efficiency and meet customer demand.
- Implemented visual merchandising strategies to promote bakery products effectively.
- Maintained cleanliness and organization of the bakery area, adhering to health regulations.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Contributed to weekly sales reports, analyzing trends to optimize product offerings.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
- Managed inventory levels, ensuring timely ordering of supplies to maintain optimal product availability.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
Bather, Groomer
Dog House Grooming
Spring Hill, FL
12.2021 - 09.2022
- Bathed and dried dogs, ensuring comfort and safety during grooming process.
- Maintained cleanliness of bathing area and grooming tools, adhering to sanitation standards.
- Assisted in managing scheduling for grooming appointments, optimizing workflow efficiency.
- Provided excellent customer service by communicating effectively with pet owners regarding care needs.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Customer Service Representative
Speedway Gas Station
Spring Hill, FL
12.2018 - 09.2021
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Processed transactions efficiently using point-of-sale systems to maintain accuracy.
- Managed inventory levels and restocked shelves to optimize product availability.
- Resolved customer complaints through effective communication and problem-solving skills.
- Conducted safety checks to ensure compliance with health regulations and standards.
- Trained new staff on customer service protocols and store procedures for consistency.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Gulf High School
New Port Richey, FLSkills
- Food preparation
- Scheduling staff
- Sanitation protocols
- Task delegation
Timeline
Assistant Bakery Manager
Publix
08.2023 - Current
Bather, Groomer
Dog House Grooming
12.2021 - 09.2022
Customer Service Representative
Speedway Gas Station
12.2018 - 09.2021
High School Diploma -
Gulf High School