Nichole Post
Summary
Energetic and performance-driven Customer Service Representative with 15 years of experience improving customer satisfaction, and successfully solving issues to customer inquiries in a timely manner. Excellent communication and interpersonal skills and ability to maintain professional relationships.
Results-driven with proven ability to lead and motivate teams, ensuring consistent delivery of exceptional service.
Overview
19
19
years of professional experience
Work History
Calabreeze Pool
BRUCE ROSLIN
04.2021 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
TGS Garage Doors
Jeff Thomas
01.2013 - 07.2020
- Improved customer satisfaction by providing efficient and high-quality garage door installation service
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual customer needs.
- Increased overall revenue by upselling additional services and products during routine maintenance calls
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Laurelton Village Nursing Home
Kathy Rainey
06.2004 - 02.2009
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Monitored vital signs for early detection of potential health issues, ensuring prompt medical intervention when necessary.
- Enhanced patient comfort with gentle grooming, bathing, and dressing routines.
- Improved patient care by providing attentive and compassionate assistance with daily living activities.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Brick Memorial High School
Bricktown NJ06.2007
Skills
- Interpersonal skills
- Attention to detail
- Ability to Multitask
- Strong Organized Skills
- Time Management
- Marketing Skills
- Decision-making
- Leadership
Languages
English
Timeline
Calabreeze Pool
BRUCE ROSLIN
04.2021 - 11.2023
TGS Garage Doors
Jeff Thomas
01.2013 - 07.2020
Laurelton Village Nursing Home
Kathy Rainey
06.2004 - 02.2009
High School Diploma -
Brick Memorial High School
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