Nichole Post
Summary
Energetic and performance-driven Customer Service Representative with 15 years of experience improving customer satisfaction, and successfully solving issues to customer inquiries in a timely manner. Excellent communication and interpersonal skills and ability to maintain professional relationships.
Results-driven with proven ability to lead and motivate teams, ensuring consistent delivery of exceptional service.
Overview
19
19
years of professional experience
Work History
Calabreeze Pool
BRUCE ROSLIN
Little Egg Harbor
04.2021 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
TGS Garage Doors
Jeff Thomas
Wall Township, NJ
01.2013 - 07.2020
- Improved customer satisfaction by providing efficient and high-quality garage door installation service
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual customer needs.
- Increased overall revenue by upselling additional services and products during routine maintenance calls
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Laurelton Village Nursing Home
Kathy Rainey
Brick NJ
06.2004 - 02.2009
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Monitored vital signs for early detection of potential health issues, ensuring prompt medical intervention when necessary.
- Enhanced patient comfort with gentle grooming, bathing, and dressing routines.
- Improved patient care by providing attentive and compassionate assistance with daily living activities.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Brick Memorial High School
Bricktown NJ06.2007
Skills
- Interpersonal skills
- Attention to detail
- Ability to Multitask
- Strong Organized Skills
- Time Management
- Marketing Skills
- Decision-making
- Leadership
Languages
English
Timeline
Calabreeze Pool
BRUCE ROSLIN
04.2021 - 11.2023
TGS Garage Doors
Jeff Thomas
01.2013 - 07.2020
Laurelton Village Nursing Home
Kathy Rainey
06.2004 - 02.2009
High School Diploma -
Brick Memorial High School