Nichole Ragan
Dade City,Florida (FL)
Summary
Courteous professional with substantial experience in customer service industry. Excellent time management, organization, record keeping, inventory and quality control. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 16 years of experience. I am also computer proficient and a very fast learner.
Overview
16
16
years of professional experience
Work History
Caregiver, Special Needs
The Ezzell Family
Zephyrhills, FL
04.2009 - Current
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained frequent supervision of residents unable to call for assistance.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned healthy meals and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Janitor
Hernando Christian Academy
Brooksville, FL
02.2020 - 11.2020
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Cleaned and sanitized classrooms properly for Covid-19 restrictions.
- Cleaned and sanitized bathrooms daily.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained floor cleaning and waxing equipment.
Bartender Shift Manager
Brass Tap
Dade City, Florida (FL)
10.2018 - 11.2020
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Set up glassware, liquor and other necessary supplies for special events.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
Skills
- Records Management
- Accurate in Following Orders
- Laptop and Tablet Operation
- Independent Thinking
- Spreadsheet Tracking
- Special Needs Clients
- Ability to Lift Clients
- Personal Service
- Housekeeping Duties
- Positive Reinforcement Methods
- General Housekeeping
- Attentive to People
Timeline
Janitor
Hernando Christian Academy
02.2020 - 11.2020
Bartender Shift Manager
Brass Tap
10.2018 - 11.2020
Caregiver, Special Needs
The Ezzell Family
04.2009 - Current