Nichole Robinson
Minatare,NE
Summary
I am a strong worker, reliable, and a fast learner. I have worked with Excel, Word, & Microsoft. I am very customer friendly.
Overview
11
11
years of professional experience
Work History
Billing Representative
Everise
Scottsbluff, NE
08.2015 - 05.2026
- Managed billing discrepancies, collaborating with departments to rectify issues efficiently.
- Processed billing inquiries, ensuring accuracy and timely resolution.
- Implemented streamlined billing procedures, enhancing overall operational efficiency.
- Trained new team members on billing software and best practices for accuracy.
- Reviewed and solved account and billing discrepancies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Utilized various software programs to process customer payments.
Assistant Manager
Family Dollar
Scottsbluff, NE
04.2025 - 12.2025
- Trained and mentored team members to enhance productivity and customer service skills.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Implemented loss prevention measures, reducing shrinkage through effective training programs.
- Collaborated with management to develop strategic initiatives that improved store performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Family Dollar
Guernsey, WY
03.2023 - 04.2024
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
GED -
WNCC
Scottsbluff, NESkills
- Collections management
- Payment processing
- Invoicing experience
- Account monitoring
- Data entry
- Microsoft Office Suite
- Customer service
- Customer relations skills
- Cross-departmental communication
- Attention to detail
- Multitasking
- Cross-departmental communication
Timeline
Assistant Manager
Family Dollar
04.2025 - 12.2025
Assistant Manager
Family Dollar
03.2023 - 04.2024
Billing Representative
Everise
08.2015 - 05.2026
GED -
WNCC