Nichole Severin
Superior,WI
Summary
Experienced with HR coordination, including recruitment and employee onboarding. Utilizes strong communication skills to foster positive employee relations and ensure compliance with HR policies. Knowledge of effective conflict resolution strategies and maintaining confidentiality in all HR matters.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
HR Coordinator & Credentialing Specialist
Vision Pro Optical
Duluth, MN
05.2021 - 02.2026
- Managed full-cycle provider credentialing across 9 retail locations ensuring regulatory compliance.
- Conducted primary source verification of licensure, certifications, malpractice history, education, and employment.
- Served as first point of contact for employee relations and conflict resolution matters.
- Developed and implemented HR policies and procedures in compliance with labor laws.
- Conducted performance evaluations and partnered with leadership on disciplinary actions.
- Maintained confidential employee records and ensured HIPAA compliance.
- Prepared documentation for audits, surveys, and accreditation reviews.
- Supported onboarding, orientation, and training initiatives.
Front Desk Receptionist
Vision Pro Optical
Superior, WI
02.2018 - 05.2021
- Managed high-volume scheduling and front-office operations.
- Greeted patients and ensured a professional first impression.
- Maintained organized calendars for multiple providers.
- Handled confidential patient information in compliance with HIPAA.
- Trained new reception staff on office systems and procedures.
- Managed office supply ordering and administrative support tasks.
- Managed approximately 75+ incoming calls, emails and faxes per day from customers
Optical Lab Manager & Technician
Vision Pro Optical
Duluth, MN
09.2013 - 02.2018
- Supervised and trained lab staff supporting 9 retail locations.
- Managed daily production workflow, delegation, and quality control processes.
- Monitored error ratios and reported production metrics to ownership.
- Implemented process improvements to increase efficiency and reduce errors.
- Managed lab inventory and supply procurement for lab and retail locations.
- Coordinated shipment of completed orders to rural sites.
Education
High School Diploma -
Central High School
Duluth, MN05.2002
Skills
- HR policies and procedures
- Data entry and reporting
- MS Office, Word, Excel, Powerpoint
- Microsoft office and docusign
Military Service
United States Army | February 2007 – September 2008 | Honorable Discharge
Timeline
HR Coordinator & Credentialing Specialist
Vision Pro Optical
05.2021 - 02.2026
Front Desk Receptionist
Vision Pro Optical
02.2018 - 05.2021
Optical Lab Manager & Technician
Vision Pro Optical
09.2013 - 02.2018
High School Diploma -
Central High School