Nichole Sheline
Mayodan,NC
Summary
Dynamic Case Manager with a proven track record of success at Help Incorporated Center Against Violence, showcasing exceptional skills in case documentation and relationship building. Achieved positive client outcomes through effective case planning and crisis intervention, enhancing overall well-being and self-sufficiency. Demonstrates a strong ability to multitask and maintain organization, underpinned by a positive attitude and emotional awareness.
Overview
18
18
years of professional experience
Work History
Case Manager
Help Incorporated Center Against Violence
02.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Aviation Ordnance Technician
US Navy
08.2008 - 02.2019
- Contributed to increased operational efficiency by training junior technicians in proper handling techniques and safety protocols.
- Reduced equipment downtime with timely troubleshooting and repair of faulty components in weapon systems.
- Actively participated in continuous improvement initiatives aimed at enhancing overall efficiency within the aviation ordnance field.
- Enhanced safety measures by implementing strict adherence to standard operating procedures during ammunition handling tasks.
- Coordinated with supply personnel to maintain an adequate stockpile of essential parts for the repair and maintenance of aircraft weapon systems.
- Supported squadron objectives through meticulous attention to detail when performing scheduled and unscheduled maintenance on aircraft weapon systems.
- Collaborated with a team to assemble, test, and load various types of aviation munitions accurately and efficiently.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
Case Manager
Ashland County Council on Alcohol and Drug Abuse
04.2006 - 06.2008
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients..
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Implemented strategies to increase public awareness of social and community service programs.
Education
Associate of Applied Science - Human Services
North Central State College
Mansfield, OH06.2000
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Community Resources
- Case Planning
- Documentation proficiency
- Community Outreach
- Records Management
- Crisis Intervention
- Emotional awareness
- Treatment Planning
- MS Office
- Referral Coordination
- Resource Management
- Case Management Tracking
- Case Needs Assessment
- Needs Assessment
- Intervention Plans
- Family Education Programs
- Active Listening
- Teamwork and Collaboration
- Time Management
- Written and verbal communication
- Attention to Detail
- Multitasking Abilities
- Client Needs Assessments
- Excellent Communication
- Client meetings
- Problem-solving abilities
- Reliability
- Self Motivation
- Interpersonal Skills
Loves to hike , loves nature and experience new places
I like to experience new trails. It is a challenge. I love challenges.
Timeline
Case Manager
Help Incorporated Center Against Violence
02.2020 - Current
Aviation Ordnance Technician
US Navy
08.2008 - 02.2019
Case Manager
Ashland County Council on Alcohol and Drug Abuse
04.2006 - 06.2008
Associate of Applied Science - Human Services
North Central State College
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