Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nichole Slaikeu

Shop Manager
Fort Worth,TX
Nichole Slaikeu

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
years of professional experience

Work History

Bones Poke & Smoke Of Fort Worth

Shop Manager
07.2021 - Current

Job overview

  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented store policies and procedures to remain compliant with state inspections and laws.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.


Chicken Express

General Manager
03.2010 - 07.2021

Job overview


  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Managed budget implementations, employee reviews, training and schedules.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Formulated policies and procedures to streamline operations.

MONSTER Graphix, LLC

Owner
03.2007 - 07.2021

Job overview

  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Managed day-to-day business operations.
  • Specialized in printing presentation folders for real estate agencies nationwide and wedding programs for local cliental.
  • Sold advertisements for print materials produced for the real estate agencies.

Education

Tarrant County College District
Fort Worth, TX

Associate of Applied Science from Marketing
05.2021

University Overview

Tarrant County College District
Fort Worth, TX

CCL from Marketing I
05.2021

University Overview

Tarrant County College District
Fort Worth, TX

CCL from Marketing II
05.2021

University Overview

Mansfield High School
Mansfield, TX

High School Diploma
05.1995

University Overview

Skills

  • POS Systems
  • Customer Service
  • Personnel Scheduling
  • Maintaining Clean Work Areas
  • Corrective Actions
  • Customer Loyalty
  • Effective Working Relationships
  • Workflow Schedules
  • Hiring and Onboarding
  • Records Organization and Management
  • Budget Controls
  • Manage Operations

Timeline

Shop Manager
Bones Poke & Smoke Of Fort Worth
07.2021 - Current
General Manager
Chicken Express
03.2010 - 07.2021
Owner
MONSTER Graphix, LLC
03.2007 - 07.2021
Tarrant County College District
Associate of Applied Science from Marketing
Tarrant County College District
CCL from Marketing I
Tarrant County College District
CCL from Marketing II
Mansfield High School
High School Diploma

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Nichole SlaikeuShop Manager