Nichole Smith

· Prepare, compose, maintain and amend contractual agreements between clinical providers and medical facilities.

· Facilitate and track the entire facility application and reappointment process.

· Prepare and ensure accuracy of clinician applications and all pertinent documents.

· Articulate anomalous language to reconcile the demands of both parties.

· Provide solutions to enhance the efficiency of contract operations.

· Establish working relationships with stakeholders, clinicians, internal and external personnel.

· Responsible for file documentation, data entry, database(s) maintenance and document disseminate.

· Interface with internal and external legal counsel and other resources.

· Researched immigration status and corporation status.

· Ensure personal adherence to professional confidentiality standards and in accordance with legal, ethical, and facility policies.

· Confirm contract follows federal, and state laws and mandates.

• Oversaw day-to-day office operations, correspondence, and procedures.
• Designed, organized, and maintained file system.
• Trained and mentored staff members in company policies, daily task execution and industry best practices.
• Elevated customer satisfaction ratings by effectively resolving client and case issues.
• Discussed, developed, and executed performance-based objective plans.
• Conducted client/defendant locates, intakes, insurance, and asset investigations.
• Handled process service.
• Investigated facts of liability.

• Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
• Investigated facts of liability.
• Controlled correspondence between clients, insurance companies, and related personnel.
• Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
• Drafted correspondence, documented data and submitted materials to appropriate parties.
• Liaised with multiple departments to facilitate responsive documents and documents retention.
• Initiated and responded to claims, gathered, and presented evidence and counseled clients.