Nichole Thompson
Burlington
Summary
Professional with extensive experience in front office operations, excelling in high-volume environments. Demonstrated expertise in data processing, scheduling, customer service, and administrative support, ensuring efficient daily operations. Strong communicator with proven skills in problem-solving and conflict resolution, fostering positive relationships with clients and staff. Adaptable team player committed to achieving results and optimizing resource allocation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kitchen Team Leader
Vermont Nut Free Chocolates
09.2023 - Current
- Managed scheduling for kitchen staff, ensuring proper coverage during peak holiday time.
- Schedule daily projects to ensure our shipping department has all necessary items needed to ship. Ensuring all products are made correctly, ingredients are tracked and all manufacturing processes are followed.
- Track all incoming and used ingredients
- Track all outgoing finished products
- Multi tasking on a daily basis to get things done in a timely manor.
- Maintaining a safe manufacturing kitchen that complies with all audit standards.
- Evaluated individual performance of team members providing coaching when needed leading to overall improvements in skill level.
- Enhanced customer satisfaction by responding promptly to special dietary requests or concerns.
- Improved kitchen efficiency by streamlining processes and implementing new protocols.
- Collaborated with front-of-house teams to ensure seamless communication between the kitchen and shipping areas.
- Established positive working relationships among team members by fostering open communication channels.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Customer Service and Data Entry
Vermont Nut Free Chocolates
06.2021 - Current
- Customer service and Data entry.
- Answered phones, took customer orders, credit cards and scheduled their order to ship.
- Once orders shipped, input outgoing lotcodes, ensuring all info is correct in case of a recall situation.
- Tended the store front inbetween other responsibilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tech 2, Machine Operator Trainer
Keurig Dr Pepper, Inc.
01.2015 - 06.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Successfully graduated from Dale Carnegie class
- Took multiple train the trainer classes
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Trained new employees to SOP(standard operating procedures) and OPL(one point lessons)
- updated and wrote documentation as needed to keep machinery up to date.
- tracked raw ingredients used so all items are accounted for
Education
High School Diploma -
Mount Mansfield UHS
Jericho06-1994
Skills
- Data entry
- Inventory management
- Process optimization
- Conflict resolution
- Customer service
- Quality control
- Team leadership
- Efficient and effective
- troubleshooting
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Allergy awareness
Certification
- Dale Carnegie graduate
Skills
- Attention to detail
References
Rachel Kahlig - Burlington Police Department : 802-238-9264
Tina Benoit - Riley Properties- 802-825-4098
Diane Lang- Keurig Dr. Pepper - 802-881-7339
Timeline
Kitchen Team Leader
Vermont Nut Free Chocolates
09.2023 - Current
Customer Service and Data Entry
Vermont Nut Free Chocolates
06.2021 - Current
Tech 2, Machine Operator Trainer
Keurig Dr Pepper, Inc.
01.2015 - 06.2021
High School Diploma -
Mount Mansfield UHS