Nichole Totten
Klamath Falls,OR
Summary
Dynamic and dedicated licensed cosmetologist with a proven track record at Pretty Drama, excelling in client relationship building and personalized service delivery. Skilled in scheduling appointments and enhancing customer satisfaction through effective communication and active listening. Committed to maintaining high standards of hygiene and service quality, resulting in increased client retention and referrals.
Overview
18
18
years of professional experience
Work History
Cosmetologist
Pretty Drama
06.2016 - Current
- Executed various beauty treatments, including hairstyling, coloring, and nail enhancements.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted in inventory management by tracking product usage and restocking supplies as needed.
- Adapted techniques based on client feedback to improve service quality and outcomes.
- Developed strong client relationships through effective communication and attentive service delivery.
- Implemented efficiency improvements to reduce appointment wait times while maintaining service quality.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
Plum Ridge
08.2015 - 06.2016
- Assisted elderly residents to hair appointments
- Ensured proper hair care for elderly residents
- Ensured extra care to residents who suffer from physical disabilities, memory loss, and mental delays
- Maintained a safe environment for elderly residents, while upholding state regulation health and sanitation standards
Restaurant Supervisor
Dairy Queen
06.2008 - 10.2014
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Developed schedules that maximized workforce productivity while meeting labor cost targets.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Education
Cosmetology Graduate -
College of Cosmetology
Klamath Falls, ORSkills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
Timeline
Cosmetologist
Pretty Drama
06.2016 - Current
Cosmetologist
Plum Ridge
08.2015 - 06.2016
Restaurant Supervisor
Dairy Queen
06.2008 - 10.2014
Cosmetology Graduate -
College of Cosmetology