Nichole Wakefield
Morganton,NC
Summary
Results-driven professional with extensive experience in animal care and healthcare environments. Trained staff to maintain high animal safety standards and deliver quality patient care. Strong relationship-building skills with clients, ensuring exceptional service delivery. Adaptable and quick to learn, effectively navigating fast-paced and changing situations.
Overview
22
22
years of professional experience
Work History
Associate Lead With Keys
PetSmart Charities
Morganton, NC
02.2020 - Current
- Engaged customers through effective interpersonal skills to identify needs and preferences.
- Managed cash register operations, including counting money, balancing drawers, and preparing nightly deposits.
- Administered prescribed medications and treatments to maintain animal health.
- Monitored animal safety by preventing injuries from hazards and other animals.
- Organized pet care documents for improved accessibility and efficiency.
- Adhered to pet care plans, medication protocols, and dietary restrictions.
- Educated customers on species-specific nutrition and habitat requirements.
- Trained staff to enhance customer service capabilities and product knowledge.
Medical Assistant
Pediatric Healthcare Alliance
Tampa, FL
03.2006 - 01.2009
- Collected vital signs and medical histories to prepare patients for examinations.
- Administered injections, medications, and treatments as per physician directives.
- Engaged patients or parents to obtain comprehensive medical histories and chief complaints.
- Contacted pharmacies to submit and refill patient prescriptions efficiently.
- Obtained samples from patients for laboratory testing to support diagnostic processes.
- Conducted basic laboratory tests like urinalysis and blood glucose levels under supervision.
- Documented notes during patient visits.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant
Health Point Pediatrics
Tampa, FL
11.2003 - 02.2006
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
Education
Certified Medical Assistant
State of Florida
Tampa, FL07-2006
Certified Nursing Assistant
Leto High School
Tampa, FL05-1995
Skills
- Cash management
- Customer engagement
- Animal safety
- Strong communication and interpersonal skills
- Attention to detail
- Patient care
Timeline
Associate Lead With Keys
PetSmart Charities
02.2020 - Current
Medical Assistant
Pediatric Healthcare Alliance
03.2006 - 01.2009
Medical Assistant
Health Point Pediatrics
11.2003 - 02.2006
Certified Medical Assistant
State of Florida
Certified Nursing Assistant
Leto High School