Nichole Ward
Anytime Fitness
Milford,OH
32
years of professional experience
Dedicated individual with excellent people skills and a track record of problem-solving in fast-paced environments. Committed to optimizing customer experiences and achieving financial targets through strategic leadership.
Engaging leader with proven success in managing operations and enhancing customer relations in dining, fitness and administrative roles. Ready to be a driving member of a team in customer satisfaction and operational efficiency.
Work History
General Manager/Certified Personal Trainer
10 Months- Managed daily operations to ensure optimal member experience and facility maintenance.
- Oversaw budgeting processes and monitored financial performance against targets.
- Coordinated marketing initiatives to increase gym membership and community engagement.
- Responsible for scheduling club tours and training sessions
- Communicated with prospective members via phone calls, emails and texts
- Trained both individual and group fitness training sessions
- Managed gym staff
Server
4 Years 7 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Responsible for cash out of all customers dining expenses.
Administrative Assistant
30 Years 1 Month- Coordinated scheduling for two financial advisors
- Ensuring outstanding customer service when speaking to and corresponding with clients
- Managed document preparation and correspondence, ensuring accuracy and professionalism, as well as confidentiality with all personal identifiable information.
- Implemented filing system improvements, streamlining information retrieval processes and preparing all client appointment material.
- Responsible for opening, closing and transferring of accounts as well as entering buying and selling of stocks, bonds, mutual funds and futures products within accounts
Gymnastics Coach
9 Years 7 Months- Developed individualized training programs to enhance athlete performance and skill mastery.
- Mentored junior coaches on effective teaching techniques and safety protocols.
- Coached girls competitive teams ages 8 - 17
- Instructor or pre-school and youth gymnasts
- Evaluated athlete progress through regular assessments
Education
No Degree - Sports Medicine
High School Diploma
Skills
Excellent people skills and very outgoing
Hardworking
Supportive team participant
Leadership skills
Problem solver
Timeline
General Manager/Certified Personal Trainer
Anytime Fitness
08.2025 - 06.2026Read More
Server
O'Charley's Restaurant & Bar
05.2021 - 12.2025Read More
Administrative Assistant
Castellum Financial
07.1995 - 08.2025Read More
Gymnastics Coach
American Eagle Gymnastics
01.1994 - 08.2003Read More
University of Cincinnati
No Degree from Sports Medicine
Read More
Glen Este High School
High School Diploma
Read More