Sylvester Massey
Norwalk,CT
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Studying - ISSA Certified Personal Trainer
International Sports Sciences Association
07.2024 - Current
- Conducted regular client assessments to track progress, adjust goals, and maintain motivation levels.
- Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
- Continuously upgraded personal training skills and knowledge through attending industry conferences, workshops, and maintaining ISSA certification requirements.
- Implemented creative workout routines that incorporated a variety of exercises, keeping clients engaged and motivated throughout their sessions.
CREATIVE WRITER
MEDIUM.COM
01.2023 - 07.2024
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
- Proofread and edited multiple times to prepare for publication
- Organized material to research and complete writing tasks
- Wrote and edited high-quality content and visually impactful programs under self-given deadline pressure with exciting, captivating and authentic approach
- Conducted extensive internet research to provide facts and statistics for articles and blogs
- Formatted articles, blogs and webpages with HTML, photos and infographics
- Completed thorough research into self-assigned topics.
Merchandise Cast Member
Walt Disney World Company, Hollywood Studios
07.2021 - 12.2022
- Delivered daily guest service in Fortune 500 Company
- Partnered with multiple departments to ensure quality
- Demonstrated guest service skills in high-volume areas
- Demonstrated problem-solving and decision-making skills on a daily basis
- Ability to manage multiple tasks and work well under pressure
- Maintained visual displays while servicing
- Transported merchandise to the sales floor and restocked shelves, racks, and bins.
FRONT DESK RECEPTIONIST
LA Fitness
09.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
SALES ASSOCIATE, ART STORE
Jerry's Artarama
09.2014 - 09.2019
- Offered over 100 customers top-notch, personal service and polite support to boost sales and customer satisfaction
- Assisted customers with prompt and polite support in-person and via telephone
- Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Trained new associates on cash register operations including opening, conducting customer transactions, and balancing the drawer
- Generated brand awareness and positive product impressions to increase sales.
Sales Associate
Bagel King and Variety
12.2012 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Certified Personal Trainer - Exercise Science
International Sports Sciences Association
Online12.2024
Certificate - Film And Animation
COMPUTER GRAPHICS MASTER ACADEMY
ONLINE01.2021
NORWALK COMMUNITY COLLEGE
01.2017
Skills
- Passionate reader and knowledgeable about books
- Telephone etiquette
- Excellent People Skills
- Decision-Making Abilities
- Sensitive Information Handling
- Problem-solving
- Cash Handling Accuracy
- Researching skills
- Word processing
- Verbal and written communication
- Social perceptiveness
- Multitasking Strengths
Certification
- 2024 Certified Personal Trainer
- 2023-2024 Young Screenwriters - Screenwriting
- 2022, Online Certification - Story Xperiential with Pixar
- 2021 - 2022 NYU - TISCH (Film and TV essentials)
- 2021, Online Certification Disney's Approach to Leadership Excellence
- 2017 - 2022, COMPUTER GRAPHICS MASTER ACADEMY
Recognition
- DISNEY WORLD JOB - Guest satisfaction, Cast Excellence, Communication, Cast Recognition
- ART STORE JOB - Volunteer work
- MEMBER - Women in Animation - As a man I am doing the best I can by helping the community by respecting women, sharing my thoughts on social media about being kind to women. Sharing positive thoughts with fellow men about equality, mindset, positivity, respect, integrity.
- Rise Up Animation - Giving my time to fellow artists, encouraging, being positive, helping them as much as possible by talking about improving portfolio, improving mindset and being professional
- “He is someone who encourages and uplifts others to the high standards he has for himself.” - Kathy Coe
(Professional Artist/ Teacher) | kathycoe.com - “His keen study of animation masters and his rigorous work habits have confirmed his dedication to the animation
field.” - Ken Scaglia (Professional Artist/ Assistant Professor – foundations + Applied Arts) | kenscagliastudios.com
Timeline
Studying - ISSA Certified Personal Trainer
International Sports Sciences Association
07.2024 - Current
CREATIVE WRITER
MEDIUM.COM
01.2023 - 07.2024
Merchandise Cast Member
Walt Disney World Company, Hollywood Studios
07.2021 - 12.2022
FRONT DESK RECEPTIONIST
LA Fitness
09.2019 - 03.2020
SALES ASSOCIATE, ART STORE
Jerry's Artarama
09.2014 - 09.2019
Sales Associate
Bagel King and Variety
12.2012 - 05.2014
Certified Personal Trainer - Exercise Science
International Sports Sciences Association
Certificate - Film And Animation
COMPUTER GRAPHICS MASTER ACADEMY
NORWALK COMMUNITY COLLEGE
- 2024 Certified Personal Trainer
- 2023-2024 Young Screenwriters - Screenwriting
- 2022, Online Certification - Story Xperiential with Pixar
- 2021 - 2022 NYU - TISCH (Film and TV essentials)
- 2021, Online Certification Disney's Approach to Leadership Excellence
- 2017 - 2022, COMPUTER GRAPHICS MASTER ACADEMY
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