Nichole Williams
New Smyrna Beach
Summary
Hardworking, reliable professional with proven ability to provide excellent customer experience in a fast paced fine dining environment. Successful at handling multiple tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Little Italy Ristorante
Daytona Beach
10.2024 - Current
- Provided exceptional dining experiences in a fast- paced fine dining environment.
- Strive to ensure customers have excellent dining experience.
- Able to suggest up sales with ease and confidence.
- Average highest sales each shift.
- Assisted guests with menu selections and answered questions about dishes.
- Delivered food and beverages promptly to tables while ensuring accuracy.
Lean facilitator-project manager
Boston Whaler Boats
Edgewater
07.2019 - Current
- Led continuous improvement workshops to enhance team collaboration and efficiency.
- Facilitated value stream mapping sessions to identify process inefficiencies.
- Trained employees on Lean principles and best practices for operational excellence.
- Conducted root cause analysis to address process-related issues within teams.
- Collaborated with cross-functional teams to implement Lean initiatives across departments.
- Organized and executed Kaizen events to foster a culture of continuous improvement.
- Analyzed operational data to identify trends and areas for improvement in processes.
- Provided coaching and mentoring services for team members on Lean concepts.
- Developed processes and procedures to identify areas of improvement and eliminate wasteful activities.
- Organized workshops and brainstorming sessions to promote a culture of continuous improvement within the organization.
- Researched best practices in Lean methodology and recommended changes as needed.
- Developed performance metrics to measure the effectiveness of Lean initiatives.
- Analyzed data from various sources to identify opportunities for cost savings and improved quality.
- Monitored daily operations to ensure compliance with standard operating procedures.
- Maintained accurate records of all Lean activities conducted by the organization.
- Collaborated with departmental stakeholders to define objectives, timelines, and resources needed for successful implementation of projects.
- Created visual management systems to track progress on improvement efforts.
- Established effective communication channels between departments to facilitate collaboration on projects.
- Implemented Kaizen events and identified root causes of inefficiencies within the organization.
- Supported senior management in developing long-term strategies for improving organizational efficiency.
- Presented reports summarizing project results at regular intervals.
- Assisted with the development of project charters, work plans, risk assessments.
- Identified waste reduction opportunities through value stream mapping exercises.
- Provided guidance and support in developing action plans based on findings from process analysis.
- Conducted post-implementation reviews to evaluate the success of Lean initiatives.
- Facilitated cross-functional teams to develop solutions for process improvement initiatives.
- Ensured all team members were kept informed about project status updates.
Education
Associate of Science -
Daytona State College
Daytona Beach, FLSkills
- Exception customer service
- Friendly outgoing personality
- Customer experience top priority
- Extremely reliable and hardworking
- Menu knowledge
- Upselling techniques
- Order accuracy
Certification
- ServSafe Certified
Timeline
Server
Little Italy Ristorante
10.2024 - Current
Lean facilitator-project manager
Boston Whaler Boats
07.2019 - Current
Associate of Science -
Daytona State College