Nichole Zangari
Warwick
Summary
Detail-oriented and analytical administrative professional with over 5 years of experience in ERP systems, service documentation, and client coordination. Proven ability to reconcile complex data, support cross-functional teams, and maintain process integrity. Strong communicator with a track record of resolving discrepancies and improving internal workflows. Seeking to leverage my strengths in documentation accuracy, service order management, and customer service in an Associate Billing Analyst role.
Overview
13
13
years of professional experience
Work History
Lead Administrative Coordinator
Swarovski Optik
Cranston
10.2024 - Current
- Manage complex service order billing documentation in SONA ERP, ensuring accurate process flow and regulatory compliance.
- Reconcile service order discrepancies similar to revenue verification and client contract management.
- Act as liaison across departments to resolve order-related issues and ensure timely processing.
- Propose and maintain quality documents in alignment with company policy.
- Coordinate estimate documentation between the repair and customer service teams to maintain service accuracy.
Administrative Coordinator – Warranty and Repair
Swarovski Optik
Cranston
01.2020 - 10.2024
- Created, reviewed, and updated documentation in SONA ERP for product repairs and service orders.
- Reconciled repair and order data to ensure accurate billing and documentation.
- Updated and maintained procedure documentation as part of quality management requirements.
- Oversaw document control processes, ensuring audit-readiness and error correction.
- Assisted with root cause analysis for document inaccuracies and implemented corrective actions.
Inventory Assistant
Swarovski Optik
Cranston
07.2019 - 09.2019
- Allocated optical components using inventory management software to support production accuracy.
- Maintained real-time inventory records and supported cross-functional fabrication teams.
Customer Relations Representative
Swarovski
Cranston
07.2019 - 09.2019
- Processed sensitive order and payment information in compliance with corporate and legal standards.
- Supported customer inquiries related to service and billing, resolving discrepancies quickly.
- Communicated with customers via phone and email regarding order and shipment status.
Quality Control Coordinator
Swarovski
Cranston
01.2013 - 01.2019
- Performed quality inspections and documentation audits on optical products and parts.
- Used SAP for supply ordering and process documentation.
- Ensured compliance with product standards and corrected documented errors.
Shift Leader
D'Angelo Grilled Sandwiches
North Kingstown
01.2012 - 01.2013
- Oversaw store operations and customer service on shift.
- Managed employee schedules, inventory, and financial reporting.
Education
Master of Science - Human Resources
Southern New Hampshire University
Hooksett, NH12-2022
Bachelor of Science - Business Studies
Johnson & Wales University
Providence, RI05-2019
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI05-2016
Skills
- Billing & Invoicing Support
- Contract & Document Reconciliation
- ERP Systems (SONA, SAP)
- Data Accuracy & Analysis
- Client Communication & Resolution
- Root Cause Analysis
- Microsoft Excel (Pivot Tables, VLOOKUP)
- Cross-Functional Collaboration
- Confidentiality & Compliance (HIPAA Awareness)
- Procedure Documentation & Quality Control
Timeline
Lead Administrative Coordinator
Swarovski Optik
10.2024 - Current
Administrative Coordinator – Warranty and Repair
Swarovski Optik
01.2020 - 10.2024
Inventory Assistant
Swarovski Optik
07.2019 - 09.2019
Customer Relations Representative
Swarovski
07.2019 - 09.2019
Quality Control Coordinator
Swarovski
01.2013 - 01.2019
Shift Leader
D'Angelo Grilled Sandwiches
01.2012 - 01.2013
Master of Science - Human Resources
Southern New Hampshire University
Bachelor of Science - Business Studies
Johnson & Wales University
Associate of Arts - General Studies
Community College of Rhode Island
Similar Profiles
Manolay KeomeuangManolay Keomeuang
Warehouse Supervisor at Swarovski Optik North AmericaWarehouse Supervisor at Swarovski Optik North America
Thomas McKennaThomas McKenna
Territory Sales Representative Southwest at Swarovski Optik North AmericaTerritory Sales Representative Southwest at Swarovski Optik North America
CİHAN KALAYCİHAN KALAY
Optisyen-Mesul Müdür at Efes&Elegance OptikOptisyen-Mesul Müdür at Efes&Elegance Optik
Alison E. DouglasAlison E. Douglas
Interim Associate Director, Employment Operations at Rhode Island School of Design, RISDInterim Associate Director, Employment Operations at Rhode Island School of Design, RISD
Michael WaltonMichael Walton
Animal Behavioral at Self Employed ServicesAnimal Behavioral at Self Employed Services