Nichole Zarobinski
Roanoke,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Veterinary Technician
Veterinarians to Cats
11.2022 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Bartender
Sidewinders, Sidecar, Fork in the Market & Papa Ds
12.2012 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Debt Recovery Specialist
The Law Office Of John P Frye
07.2008 - 08.2012
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Education
Associate of Applied Science - Veterinary Science
Blue Ridge Community College
Weyers Cave, VA05-2021
Skills
- Customer relationship building
- Customer engagement
- Sales presentations
- Profit generation
- Follow-up communications
- Sales demonstration
- Customer relations
- Product and service knowledge
- Sales expertise
Certification
- Licensed Veterinary Technician (LVT) - Virginia Board of Veterinary Medical Examiners.
Timeline
Licensed Veterinary Technician
Veterinarians to Cats
11.2022 - Current
Bartender
Sidewinders, Sidecar, Fork in the Market & Papa Ds
12.2012 - Current
Debt Recovery Specialist
The Law Office Of John P Frye
07.2008 - 08.2012
- Licensed Veterinary Technician (LVT) - Virginia Board of Veterinary Medical Examiners.
Associate of Applied Science - Veterinary Science
Blue Ridge Community College
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