NICHOLE COOPER
Houston
Summary
Results-driven Customer Service Professional with over 8 years of experience in delivering exceptional support and resolving complex issues in fast-paced environments. Expertise in remote communication, multitasking, data entry, and scheduling, with a strong focus on conflict resolution. Experienced in collaborating with healthcare, security, and corporate clients while ensuring accuracy and efficiency in all operations.
Overview
6
6
years of professional experience
Work History
Security Site Supervisor
United Protection Services
Houston
12.2022 - 07.2026
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Supervised security personnel to ensure compliance with safety protocols.
- Conducted regular site inspections to identify potential security risks.
- Monitored surveillance systems for suspicious activity or breaches.
- Coordinated emergency response procedures for various incidents.
- Collaborated with law enforcement during investigations and emergencies.
- Trained new staff on security procedures and equipment use.
- Developed and maintained incident reports for management review.
Provider Services Representative
ANTHEM Health Services
Houston
03.2020 - 04.2022
- Coordinated communication between healthcare providers and internal departments.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Conducted thorough reviews of provider documentation for accuracy.
- Maintained detailed records of provider interactions and updates in systems.
- Assisted customers in navigating the online portal for self-service requests.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
Education
Associate of Science - Allied Health
Sanford Brown College
Houston, TX04-2012
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT07-2026
Skills
- Crisis communication
- Project management
- Data analysis
- Team collaboration
- Effective communication
- Problem solving
- Customer service
Timeline
Security Site Supervisor
United Protection Services
12.2022 - 07.2026
Provider Services Representative
ANTHEM Health Services
03.2020 - 04.2022
Associate of Science - Allied Health
Sanford Brown College
Bachelor of Science - Business Administration And Management
Western Governors University