Nichole Tidmore
Chicago,IL
Summary
Dynamic customer service professional with extensive experience in animal care and client relations. Demonstrates a strong client-focused approach, effectively managing inquiries and enhancing customer interactions, contributing to organizational success in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Animal Care Clerk
Chicago Animal Care and Control
Chicago, IL
06.2017 - Current
- Received and handled shelter animals, employing various tools to ensure safe restraint and security.
- Review and process applications and documents for animal adoption, impoundment, and redemption, and complete required paperwork to complete transactions.
- Accept fees for adoption, redemption and other services that are available and issue receipts.
- Batched collected fees, computed totals, balanced accounts, and reconciled daily transactions.
- Logged transaction information into a computer database and created reports.
- Perform data entry to update and maintain various records and prepare reports.
- Provided customer service to visitors and over the phone, addressing inquiries about adoption, lost pets, and sponsored programs.
- Sorted and organized shelter donations for effective distribution to animals.
Home Health Aide
Addus HomeCare
Chicago, IL
11.2012 - 03.2018
- Coordinated transportation for clients to and from doctor's appointments, ensuring timely access to healthcare.
- Prepared daily meals.
- Procured necessary groceries following guidelines.
- Maintained cleanliness and organization of living spaces to support client comfort and well-being.
- Scheduled and prioritized appointments to optimize client care and adhere to health management plans.
Customer Service Representative
The Anti-Cruelty Society
Chicago, IL
02.2016 - 07.2017
- Accurately answered questions and concerns of each caller.
- Swiftly transferred incoming calls to appropriate extensions.
- Directed public to appropriate areas, enhancing customer experience.
- Maintained clean and well-stocked front desk to support efficient operations.
- Assisted the public with retail store sales, and received donations.
- Managed records for accurate cash, credit, and check handling to ensure financial accuracy.
- Followed necessary closing procedures.
- Routed all paperwork, forms, mail, and in-kind donations in accordance with standard shelter procedures.
- Inspected the physical plant and equipment, reporting all building, caging, and environmental problems to a manager or maintenance staff member.
- Ensured that all shelter equipment was in good shape, adequately stocked and kept neatly in its proper location.
Customer Account Executive
Comcast
Tinley Park, IL
10.2013 - 09.2015
- Recommended Comcast products and services tailored to enhance customer satisfaction and meet specific needs.
- Promoted and sold products and services aligned with customer interests to drive engagement and retention.
- Resolved customer inquiries regarding billing statements and provided information on related topics.
- Resolved discrepancies on billing statements to maintain customer satisfaction.
- Explained billing cycles, processes, and prorates effectively to ensure that customers understood their statements.
- Fostered connections with clients to improve customer experience and loyalty.
Order Fulfillment Representative
Xerox Corporation
Rosemont, IL
02.2000 - 01.2011
- Reviewed and processed financial installs to ensure timely order fulfillment.
- Coordinated with external vendors and sales representatives for accurate delivery and installation.
- Resolved customer complaints and order fulfillment issues to enhance customer satisfaction during contract processing.
- Oversaw coordination of equipment shipments to enhance operational efficiency. with carriers.
- Prepared and analyzed daily and monthly numbers of team's activity to management.
- Analyzed contract terms to ensure accuracy and proper billing procedures. for billing.
- Coached new hires in desk side training.
- Have working knowledge of sales and financial database, Valuquix.
Education
High School Diploma -
Jones Metropolitan High School
Chicago, IL06-1992
Skills
- Animal handling
- Adoption promotion
- Records administration
- Financial transactions
- Data entry
- Customer engagement
- Conflict resolution
- Complex problem solving
- Troubleshooting methods
- Client-focused approach
- Results orientation
- Quick learner
Timeline
Animal Care Clerk
Chicago Animal Care and Control
06.2017 - Current
Customer Service Representative
The Anti-Cruelty Society
02.2016 - 07.2017
Customer Account Executive
Comcast
10.2013 - 09.2015
Home Health Aide
Addus HomeCare
11.2012 - 03.2018
Order Fulfillment Representative
Xerox Corporation
02.2000 - 01.2011
High School Diploma -
Jones Metropolitan High School