Nicholette Montgomery
Atlanta,US
Summary
Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
6
6
years of professional experience
Work History
Baker
Piece Of Cake Desserts
Atlanta, GA
10.2024 - 07.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Security Guard
Allied Universal Security Services
New Orleans, LA
09.2022 - 09.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
Kitchen Team Member
Chick Fil a
New Orleans, LA
09.2022 - 05.2024
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Enhanced customer satisfaction with timely and accurate food preparation, ensuring consistency in taste and presentation.
- Provided exceptional service through positive interactions with both front-of-house staff members and customers when necessary.
Cashier & kitchen
McDonald's
Atlanta, Georgia, US
06.2019 - 07.2022
- I was a cashier for the front & drive thru, i often worked in the kitchen as a cook, & I was also left in charge as acting team lead
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Walmart
Atlanta, GA
12.2021 - 06.2022
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High school diploma - High school
Washington high school
Atlanta, Georgia05.2022
Skills
- Communication
- Customer service
- Security
- Good Worker
- Team player
- Attention to detail
- Cleanliness standards
- Oven operation
- Quality control
- Product presentation
- Opening and closing duties
- Holiday baking
- Cake decorating
- Excellent math skills
- Stock rotation
- Recipe creation and conversion
- Ingredient selection
- Batter and filling preparation
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Equipment maintenance
- Mixing methods
- Multitasking
- Decision-making
Languages
Spanish
Limited Working
Timeline
Baker
Piece Of Cake Desserts
10.2024 - 07.2025
Security Guard
Allied Universal Security Services
09.2022 - 09.2024
Kitchen Team Member
Chick Fil a
09.2022 - 05.2024
Cashier
Walmart
12.2021 - 06.2022
Cashier & kitchen
McDonald's
06.2019 - 07.2022
High school diploma - High school
Washington high school