Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Nicholette Villanueva

Stockbridge,GA
Nicholette Villanueva

Summary

Motivated leader focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

10
years of professional experience

Work History

First Key Homes
Atlanta, GA

Customer Service Manager
03.2022 - Current

Job overview

  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.

United Health Care Group, Maryland Heights MO
Atlanta, GA

Insurance Sales Representative
01.2022 - 03.2022

Job overview

  • Kept thorough records of customer details and previous sales.
  • Reached out to potential clients to schedule appointments.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Evaluated customer desires and budgetary constraints to pick best products or services.

Accenture
ATLANTA, GA

Business Development Representative
06.2018 - 12.2021

Job overview

  • Effectively built relationships with both established and potential customers.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Developed clientele by networking to find new customers and generate lists of prospective clients.

T-Mobile
Hampton, GA

General Manager
01.2015 - 05.2018

Job overview

  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.

AT&T
Fayetteville, GA

General Manager
05.2013 - 01.2015

Job overview

  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

Atlanta Metropolitan State College
Atlanta, GA

BBA from Information Technology Project Management

University Overview

Skills

  • Decision Making
  • One Call Resolution
  • Work Prioritization
  • Leading Team Meetings

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Manager
First Key Homes
03.2022 - Current
Insurance Sales Representative
United Health Care Group, Maryland Heights MO
01.2022 - 03.2022
Business Development Representative
Accenture
06.2018 - 12.2021
General Manager
T-Mobile
01.2015 - 05.2018
General Manager
AT&T
05.2013 - 01.2015
Atlanta Metropolitan State College
BBA from Information Technology Project Management
Nicholette Villanueva