NICHOLOS FENTON
Smithfield,Virginia
Summary
Currently a member of the Complex Non-Injury team, seeking a full time role as an Injury Adjuster. Analytical minded claims adjuster provides timely resolution to claims. Delivers exceptional customer service to our members. Licensed in all 50 states
Overview
24
24
years of professional experience
1
1
Certification
Work History
Property and Casualty Insurance Agent
USAA
Chesapeake, VA
04.2021 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Responsible for the investigation, evaluation, negotiation and settlement of auto claims
- Set expectations for members and provided guidance throughout the claims process
- Effectively managed caseloads and consistently exceeded objectives and key results
- Mentored new adjuster
Telesales, Applicant Upgrade
CUNA Mutual
Chesapeake, Va
09.2019 - 03.2021
- Answered incoming calls from potential customers and addressed their inquiries.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Upsold additional products or services to existing customers when applicable.
- Participated in conference calls with internal teams to discuss performance metrics and other important business topics.
- Analyzed sales data to identify trends in order volume or customer preferences.
Student HVAC
Florida Academy
Ft. Myers, Fl
12.2016 - 12.2016
Enlisted Gunners Mate
U.S. Coast Guard
Portsmouth, Va
07.2005 - 11.2016
- Operated and maintained gunnery systems aboard ship.
- Performed maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubrication, and adjustment.
- Calibrated instruments used to determine the range of a target for firing weapons systems.
- Provided support in the operation of all fire control equipment associated with gun mountings.
- Assisted in loading, unloading, stowage and issue of ammunition for all weapons aboard ship.
- Trained personnel in proper handling techniques of ordnance material while following safety regulations.
- Conducted operational tests to ensure the accuracy of fire control systems prior to use by crew members.
- Coordinated with other departments regarding training requirements for personnel assigned to operate weapons systems.
- Evaluated performance data from various weapons systems during live fire exercises.
- Supervised personnel performing maintenance on armament equipment.
Enlisted Combat Heavy Engineering
U.S. Army
Monclova, OH
04.2000 - 07.2005
- I served a year and half tour in support of Operation Iraqi Freedom from 2003-2004.
- Assisted in the development of training plans for enlisted personnel.
- Conducted regular performance reviews with enlisted personnel.
- Monitored work progress and provided feedback to supervisors regarding performance issues among assigned unit'senlisted staff.
Education
GPA: 2.5 -
AMERICAN MILITARY UNIVERSITY
Associate of Arts - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Interpersonal and written communication
- Strong verbal communication
- Microsoft Programs
- Created and Maintained Performance Statistics
- Training
- Quality Assurance
- Policy Management Expertise
- Client Retention
- Customer Service
- Product Knowledge
Certification
- Currently licensed in all 50 States
- Currently maintain MA Payment Intercept responsibility
Timeline
Property and Casualty Insurance Agent
USAA
04.2021 - Current
Telesales, Applicant Upgrade
CUNA Mutual
09.2019 - 03.2021
Student HVAC
Florida Academy
12.2016 - 12.2016
Enlisted Gunners Mate
U.S. Coast Guard
07.2005 - 11.2016
Enlisted Combat Heavy Engineering
U.S. Army
04.2000 - 07.2005
GPA: 2.5 -
AMERICAN MILITARY UNIVERSITY
Associate of Arts - Business Administration
Southern New Hampshire University
- Currently licensed in all 50 States
- Currently maintain MA Payment Intercept responsibility
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