Nicholos White
Atlanta,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
I.T Specialist
Allison Smith
04.2023 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Verified continuity of computer and telephone system services for users..
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Technical Advisor
Conduent Inc.
03.2021 - 10.2022
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Contributed technical oversight to assist team project fulfillment.
- Served as primary point of contact for triaging all technical issues.
Technical Support
SYKES
12.2020 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved system, hardware and telephone issues within 30 minutes, improving efficiency among all departments.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03.2025
Skills
- Technical Support Triage
- Best Practice Implementation
- Networking knowledge
- Ticketing system Knowledge
- Troubleshooting
- Hardware Knowledge
- Customer Service
- Technical Communication
- Microsoft Access
- Bug Fixes
- Disaster Recovery Procedures
- Microsoft Active Directory
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing
Certification
- Comptia A+
- ITIL
- Google I.T Support
Timeline
I.T Specialist
Allison Smith
04.2023 - Current
Field Service Support Specialist
RaceTrac
09.2022 - 04.2023
Technical Advisor
Conduent Inc.
03.2021 - 10.2022
Technical Support
SYKES
12.2020 - 03.2021
Bachelor of Science - Information Technology
Western Governors University
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