NICHOLAS ANCONA
Fresno,CA
Summary
I am a hardworking and tenacious individual seeking further industry experience and education. My experience in the hospitality industry has allowed me to take initiative in fast-paced, professional environments while building interpersonal relationships with colleagues and patrons alike. This has allowed me to make positive impacts on my work environments as I am incredibly adaptable in any diverse role. I am intelligent, loyal, and work proficiently alone or with a team, though I thoroughly enjoy social interaction with clientele and colleagues. My interests include music festivals, cooking/food/wine, and anything related to traveling abroad.
Overview
7
7
years of professional experience
Work History
DISPENSARY CONSULTANT
Symbiotic
06.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
INTERNSHIP
San Joaquin River Parkway Trust
03.2023 - 09.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Developed and maintained relationships with key internal stakeholders.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
BARISTA
Starbucks
08.2022 - 07.2023
- Duties for this position include preparing hot and cold beverages quickly, completing daily cleaning and food prep tasks according to health standards, communicating with colleagues in a fast-paced environment, and making customer connections.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
BACK WAITER
The Annex Kitchen
04.2017 - 08.2019
- Collaborated with servers to ensure accurate order delivery, minimizing errors and enhancing guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Ensured a pleasant dining experience with diligent table maintenance, including water refills, bread basket replenishment, and removal of used plates.
Education
Political Science
California State University
Fresno, CA12.2023
Skills
- Customer Engagement
- Adaptability
- Processes and procedures
- Quality Assurance
- Attention to Detail
- Collaboration
Timeline
DISPENSARY CONSULTANT
Symbiotic
06.2023 - Current
INTERNSHIP
San Joaquin River Parkway Trust
03.2023 - 09.2023
BARISTA
Starbucks
08.2022 - 07.2023
BACK WAITER
The Annex Kitchen
04.2017 - 08.2019
Political Science
California State University
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