Nick Arcurio
Show Low,AZ
Summary
Results-driven customer service and sales professional with extensive experience in high-volume call centers and remote support environments. Recognized for consistently exceeding performance goals and building strong, lasting customer relationships. Proven ability to thrive under pressure, resolve complex issues efficiently, and contribute to team success through mentoring and onboarding. Passionate about connecting with customers and delivering outstanding service through phone-based communication.
Overview
13
13
years of professional experience
Work History
Construction Laborer
Dynamic Remodeling & Repair
08.2023 - Current
- Working part-time on 5 to 7 different remodeling jobs each month while simultaneously pursuing full-time employment, demonstrating strong time management and dedication. Supporting a family-owned business with flexibility and commitment.
- Learning directly from the owner, who brings over 30 years of customer service and contracting experience, while maintaining a strong, professional working relationship throughout my tenure and continuing to this day.
- "Demonstrating a strong work ethic to complete tasks efficiently while maintaining high-quality workmanship on every project I’ve contributed to.
Remote Admissions Representative
Studio Enterprise
05.2024 - 06.2025
- Maintained a 60%+ conversion rate (vs. 39.5% goal) through tailored guidance via inbound outbound calls and chats using a proactive outreach.
- Consistently met and exceeded company performance metrics throughout tenure, including quality assurance, compliance, attendance, and conversion rates.
- Proactively engaged prospective students by delivering comprehensive program information and expert guidance, streamlining the enrollment application process and enhancing applicant experience.
Remote Customer Support / Merchant Support Rep
Progressive Leasing
12.2017 - 09.2023
- Processed 100+ daily interactions via phone, email, and chat with consistently high CSAT scores.
- Promoted from Customer Service to Merchant Support after one year, recognized as a quick learner dedicated to helping the company effectively support its customers.
- Leveraged CRM to manage customer interactions and lease policy updates, consistently surpassing performance goals with 20+ Trailblazer Awards; provided expert technical support and clear policy guidance to ensure seamless merchant and customer experiences.
- Mentored new hires by facilitating onboarding, leading live shadow sessions, and co-reviewing recorded calls. Provided constructive feedback using emotional awareness and peer empathy to support confident skill development and team growth.
Sales Consultant
FedEx (via TeleTech Contract)
01.2016 - 06.2017
- Built relationships with businesses through approximately 75+ inbound and outbound calls daily, focusing on securing commitments to use FedEx shipping services over competitors by highlighting value, reliability, and tailored solutions.
- Achieved Platinum Club status 9+ times for exceeding sales targets; fostered teamwork, sought supervisor feedback, and prioritized continuous improvement.
- Delivered top sales performance while fostering positive relationships and inspiring teamwork across the company
Customer Service & Sales Agent
TLK Group
02.2014 - 12.2015
- Converted over 50% of inbound Comcast inquiries into upgrades or new sales using needs-based upselling and personalized benefit strategies.
- Developed deep expertise as a Comcast product specialist through dedicated mastery of product knowledge and company systems.
- Consistently exceeded revenue goals on inbound calls by delivering high-quality service and maintaining a strong focus on self-improvement and growth.
Outbound Sales Representative
Emperon Marketing LLC
10.2012 - 10.2013
- Made 100+ daily cold calls promoting cable packages, consistently closing sales that contributed to increased revenue for Charter Cable.
- Collaborated daily with team members and management to foster motivation and a positive work environment for myself and coworkers.
- Promoted to Team Lead after five months due to strong individual performance, positive attitude, and sales drive, contributing to the improvement of the sales team.
- Conducted live call listening, shadowing sessions, and sales coaching to enhance revenue growth for Charter by developing the skills of 30 individual sales staff members.
Education
Associate of Arts - Business
University of Phoenix
Phoenix, AZ06-2012
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2009
Skills
- Tech Support
- Proficient in CRM systems
- Microsoft Office Suite (70 WPM)
- Call Center Operations, Analytics, and Sales Strategy
- Collaboration and teamwork skills
- Effective product information retention
- Customer loyalty strategies
- Mentorship development
- Flexible in demanding environments
- Customer service
- Strong organizational abilities
- Conflict resolution techniques
Timeline
Remote Admissions Representative
Studio Enterprise
05.2024 - 06.2025
Construction Laborer
Dynamic Remodeling & Repair
08.2023 - Current
Remote Customer Support / Merchant Support Rep
Progressive Leasing
12.2017 - 09.2023
Sales Consultant
FedEx (via TeleTech Contract)
01.2016 - 06.2017
Customer Service & Sales Agent
TLK Group
02.2014 - 12.2015
Outbound Sales Representative
Emperon Marketing LLC
10.2012 - 10.2013
Associate of Arts - Business
University of Phoenix
High School Diploma -
Mountain Ridge High School
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