Nick Armendariz

· Effectively handled and analyzed collected data from field testers while managing their complex schedules for successful testing

· Documented various procedures, creating comprehensive reference materials that facilitated a seamless transition for new incoming CE’s

· Worked with multiple teams across multiple time zones to execute successful field testing

· Kept organized logs of on hand devices making sure we were setup for next day success in and out of the lab

· Explored potential alternate routes for field testers to prevent delays

· Kept GNSS equipment up to date to bring truth processing times down

· Obtained a comprehensive skillset through hands on experience with PYTHON, Terminal, Purple Restore, iOS Toolbox, Radar, Quip and Slack

· Identified any serious hardware/software issues to diagnose and resolve issues

· Went with 3rd party vendors on various field-testing routes to ensure best practices to keep truth processing times down

· Managed customer service operations, ensuring smooth and efficient repair process.

· Monitored inventory levels and coordinated the ordering of replacement parts

· Handled loss-prevention measures and managed end-of-month paperwork and documentation

· Provided answers fore questions about product features and resolved software or hardware issues

· Installed new desktop systems and troubleshooting

· Completed inventory receiving, counting, and remaining in compliance with Retail Inventory Processes

· Effectively communicated with peers about the status of assigned inventory tasks and promoted an understanding and awareness of inventory performance

· Used communication and training processes to keep up to date with new and upcoming procedures

· Coordinate maintenance and testing process for all life safety and health systems in partnership with operations expert

· Support in creating, monitoring and resolving any IS&T (help desk) tickets in timely a timely manor.