Nick Armstrong
Steeleville,IL
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
14
14
years of professional experience
Work History
Regional Manager
Napa Auto Tire And Parts
08.2019 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 9 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Improved customer experience by creating custom showrooms across retail locations.
District Manager
Napa Auto Tire And Parts
07.2016 - 08.2019
- Supervised 5 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Implemented systems and procedures to increase sales.
Warehouse Technician
Prairie State Generating Company
03.2013 - 05.2015
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Store Manager
Napa Auto Tire And Parts
03.2010 - 02.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Automotive Technology
Southern Illinois University Carbondale
Carbondale, IL05.2012
Skills
- Multi-Million Dollar P&L Management
- Document Flow Coordination
- Staff Management
- Recordkeeping Compliance
- Brand Development
- Product and Service Sales
- Sales Planning
- Project Management
- Delivery Fleet Management
- Sales and Marketing Strategy
Timeline
Regional Manager
Napa Auto Tire And Parts
08.2019 - Current
District Manager
Napa Auto Tire And Parts
07.2016 - 08.2019
Warehouse Technician
Prairie State Generating Company
03.2013 - 05.2015
Store Manager
Napa Auto Tire And Parts
03.2010 - 02.2013
Bachelor of Science - Automotive Technology
Southern Illinois University Carbondale
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