Professional summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Nick Barnhart

Setna IO
Lake Barrington,IL
2027
years of professional experience

Multi-unit restaurant operations leader with 25+ years driving performance and revenue across fast casual, premium dining, and high-volume venue concepts, from Epic Burger to Walt Disney World. Repeatedly scaled teams and protected margins, while building the training systems and culture that kept quality and employee turnover steady through a variety of rapid growth concepts.

Recently brought that playbook into a new industry, growing a shipping department for an aerospace company from 5 to 25 within a company that scaled from 150 to 700+ in two years, and building the processes and controls behind $600M in operations.

Work History

Director of Operations / Training

Setna IO | 2023 - Current

• Switched industries to fine tune my skills and build a team in a hyper growth aerospace company (From 80 employees to over 500 in the past two years).
• Grew the Operations Department from 5 employees to 35 in two years.
• Overhauled the operations to include new technologies and efficiencies (AI, new employee app launch, hiring and training overhaul)
• Zero turnover and sales growth exceeded 600 million in sales.

Director of Operations

Cornerstone Restaurant Group | 2022 - 2023
  • Directed operations for 4 UrbanBelly premium culinary experience locations while providing concept development and consulting for licensed properties at Purdue University, NYC and Mohegan Sun.
  • Reduced labor costs from 25% to 19% and COGS from 25% to 20% through new revenue streams, manager development, training programs, and detailed financial analysis.
  • Secured Relish and UberEats partnerships, driving a 15% year-over-year sales increase.
  • Played key role in planning and development of two new restaurant concepts in South Korea (opened December 2023).

Director of Operations

Epic Burger | 2012 - 2022
  • Teamed with the CEO and CFO to acquire 16 Meatheads locations to grow the company to 25 units.
  • Led all operations across Chicagoland and central Illinois managing payroll, staff retention, profitability, and daily execution.
  • Designed and launched “Epic University,” an intensive supervisor and manager training program; overhauled onboarding and training processes, integrating them into company culture.
  • Oversaw $25+ million in annual sales while maintaining strong financial metrics (Labor 19%, COGS 21%, EBITDA 19%).

District Manager

Skyline Chili | 2004 - 2012
  • Led district-wide operational strategies to enhance customer satisfaction and drive sales performance.
  • Implemented training programs, along with modernization of SOP, for management teams, improving staff efficiency and service quality across multiple locations.
  • Analyzed district financial reports to identify trends, optimizing budget allocations for maximum profitability.
  • Coordinated marketing initiatives, increasing brand visibility and promoting community engagement through local events.

Area Manager

Walt Disney World Resorts | 1998 - 2004
  • Directed day to day operations for 15 food & retail locations and led a team of 200+ employees, overseeing training, development, and operations within Disney and Downtown Disney
  • Monitored staffing levels throughout area to make decisions to move staffing and or close/open locations depending on current and projected business trends.
  • Moved into Disney University where I organized classroom training sessions, analyzed training programs and employee perks, and led onboarding for new hire groups.

Education

Bachelor of Science - Business Administration & Business Communication

Thiel College

Skills

P&L Management
Global Supply Chain & Logistics
Customs Compliance
Team Scaling & Leadership Development
Process Improvement
Vendor & Supplier Audits
International Shipping
Training Program Development
Risk Mitigation
New Concept Development
Operational Efficiency
Food Safety & Sanitation

Accomplishments

Serve-Safe proctor

Hamburger Hop winner for best burger in Chicago 2022

Cooking segments highlighting Epic Burger on NBC and CBS

Timeline

Director of Operations / Training

Setna IO
2023 - CurrentRead More

Director of Operations

Cornerstone Restaurant Group
2022 - 2023Read More

Director of Operations

Epic Burger
2012 - 2022Read More

District Manager

Skyline Chili
2004 - 2012Read More

Area Manager

Walt Disney World Resorts
1998 - 2004Read More

Thiel College

Bachelor of Science from Business Administration & Business Communication
Read More
Nick Barnhart