Nick Beegle
Decherd,TN
Summary
Professional technician with solid background in maintaining and repairing complex systems. Proven ability to enhance equipment reliability while working collaboratively within teams to meet dynamic operational demands. Renowned for adaptability and consistent delivery of high-quality results under varying conditions. Experienced with mechanical and electrical system maintenance, ensuring optimal performance and safety. Utilizes diagnostic tools and techniques to troubleshoot and resolve issues efficiently. Knowledge of preventive maintenance practices that minimize downtime and extend equipment lifespan.
Overview
12
12
years of professional experience
Work History
Customer Care Embracer
Embrace Pet Insurance
06.2023 - Current
- Managed high call volumes by taking 45-60 calls per day with exceptional time management and multitasking skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Lead Maintenance Engineer
Dream Hotels
08.2021 - 06.2023
- Oversaw proper upkeep and preventative maintenance of 168-room hotel facility
- Conducted regular maintenance inspections to ensure optimal operation of hotel systems and equipment.
- Troubleshot and repaired HVAC, plumbing, and electrical systems to maintain guest comfort and safety standards.
- Trained junior staff on maintenance procedures, safety protocols, and use of specialized tools and equipment.
Facilities Team Lead
Topgolf
03.2018 - 08.2021
- Supervised maintenance teams of 3-5 people to ensure compliance with safety standards and operational efficiency.
- Developed and maintained accurate records of maintenance activities and equipment performance metrics.
- Diagnosed equipment malfunctions and performed repairs to ensure operational efficiency.
- Led troubleshooting efforts during emergency breakdowns, minimizing impact on proper operation.
Mitigation Technician
Puroclean
07.2015 - 02.2018
- Communicated with customers to insure prompt and efficient service until reaching complete satisfaction.
- Completed controlled removal of water/fire-damaged structures and prepared for restoration, cleaning/remediating commercial and residential structures affected by biohazardous materials.
- Led 2-3 person teams on job sites and communicated with insurance companies regarding the scope of work and customer satisfaction.
Assistant Retail Manager
Zumiez, Journeys
06.2014 - 07.2015
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed detailed plans based on broad guidance and direction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
2 Years - Mechanical Engineering
University of Mississippi
University, MSSkills
- Preventive Maintenance
- Troubleshooting skills
- Hand and power tools
- Building maintenance
- Mechanical troubleshooting
- Parts replacement
- Groundskeeping
- Painting
Timeline
Customer Care Embracer
Embrace Pet Insurance
06.2023 - Current
Lead Maintenance Engineer
Dream Hotels
08.2021 - 06.2023
Facilities Team Lead
Topgolf
03.2018 - 08.2021
Mitigation Technician
Puroclean
07.2015 - 02.2018
Assistant Retail Manager
Zumiez, Journeys
06.2014 - 07.2015
2 Years - Mechanical Engineering
University of Mississippi