Krystal Lear
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Care Embracer
Embrace Pet Insurance
Cleveland, Ohio
2023.08 - Current
- Provide excellent customer care to customers and VIP clients across multiple communication channels including phone, email, and social media accurately and efficiently.
- Use problem solving skills to solve customer issues. Rectify poor experiences, and maintain positive relationships.
- Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception.
- Educate customers on full product offerings.
- Use ticketing software, back office software, and other digital tools to manage and track performance.
- Data entry for above tasks
HR Coordinator/Office Manager
H&M Landscaping
Newbury, OH
2018.03 - 2023.08
- Coordinated recruitment efforts and managed candidate communication throughout hiring process.
- Assisted in onboarding new employees and ensured compliance with company policies.
- Maintained employee documents and records to ensure data accuracy and security.
- Addressed employee inquiries regarding benefits, policies, and workplace concerns promptly.
- Organized employee engagement activities to foster a positive workplace culture.
- Ensured the office stayed organized and well stocked with supplies.
- Provided excellent customer service over the phone, through email, via text message, and on social media.
- Created marketing materials for the company.
Education
Windham High School
Windham, OHSkills
- Customer service
- Problem solving
- Data entry
- Compliance management
- Customer relationship management
- Effective communication
- Conflict resolution
- Remote office availability
Timeline
Customer Care Embracer
Embrace Pet Insurance
2023.08 - Current
HR Coordinator/Office Manager
H&M Landscaping
2018.03 - 2023.08
Windham High School